Scott Royer
Danville,Illinois
Summary
Dynamic Store Manager with a proven track record, excelling in inventory management and staff training. Expert in executing sales strategies that drive revenue growth while fostering strong customer relationships. Adept at problem-solving and conflict resolution, consistently enhancing team performance and operational efficiency.
Overview
44
44
years of professional experience
Work History
Store Manager
Runnings
Danville, Illinois
04.2024 - 12.2025
- Managed daily operations to ensure store efficiency and customer satisfaction.
- Trained and mentored staff to enhance product knowledge and service skills.
- Oversaw inventory management and coordinated restocking of merchandise.
- Implemented promotional strategies that increased foot traffic and boosted sales.
- Organized displays and ensured cleanliness to maintain store appearance and enhance customer experience.
- Resolved customer complaints promptly to maintain a positive shopping experience.
- Recruited, trained and supervised new employees.
- Conducted daily operations, including opening, closing, and cash handling, to support seamless store functionality.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Resolved customer complaints in a timely manner.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Ensured compliance with safety regulations and company policies.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Organized promotional events to increase product awareness.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Inside Sales Representative
Kirchner Building Center
Danville, Illinois
06.2019 - 04.2024
- Assisted customers in selecting appropriate supplies for their projects.
- Managed customer inquiries through phone and in-person communication.
- Collaborated with team members to maintain inventory levels and organization.
- Processed sales orders accurately using point-of-sale systems.
- Developed relationships with contractors to enhance repeat business opportunities.
- Trained and supported new sales staff on company offerings, enhancing team knowledge and service quality.
- Provided customers with product information, pricing and availability.
- Followed up on pending orders and inquiries in a timely manner.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Cultivated and strengthened customer relationships, contributing to increased repeat business and revenue growth.
- Delivered superior customer support to improve account retention rate.
- Contacted new and existing customers to discuss product and service solutions.
- Consulted with customers to aid selection and purchase of products that met needs.
- Cross-sold additional products or services based on customer needs.
- Monitored competitor activities and recommended changes accordingly.
- Reached and exceeded monthly sales targets through effective sales strategies and techniques.
- Upsold and cross-sold products to existing customers to maximize revenue.
- Coordinated with logistics team to ensure timely delivery of products to customers.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Operated register, handled cash and processed credit card transactions.
- Engaged casual shoppers by providing product information and recommendations, creating additional sales opportunities.
- Reset store displays for special events and seasonal merchandise changes.
Assistant Store Manager
Niehaus Lumber
Terre Haute, Indiana
01.2017 - 05.2019
- Assisted in daily store operations and ensured efficient workflow.
- Managed inventory levels and organized stock to improve accessibility and facilitate efficient customer service.
- Trained new staff on customer service and sales techniques.
- Coordinated merchandise displays to attract customers and drive sales.
- Oversaw cash handling procedures and maintained accurate records.
- Implemented store policies to ensure compliance with safety standards.
- Resolved customer inquiries and provided effective solutions promptly.
- Collaborated with team members to improve overall store performance.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Scheduled store shifts to ensure adequate staffing during peak hours and maintain service quality.
- Ensured compliance with all safety regulations throughout the store premises.
- Maintained inventory by checking merchandise to determine levels.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Coordinated with vendors to secure product availability at competitive prices.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Maintained a safe working environment by enforcing safety regulations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
Assistant Store Manager
Lowes Home Improvement
Danville, Illinois
07.2014 - 01.2017
- Assisted in daily store operations and ensured efficient workflow.
- Managed inventory levels and organized stock for optimal accessibility.
- Developed training program for new staff focusing on customer service and sales techniques to enhance team effectiveness.
- Coordinated merchandise displays to enhance customer experience.
- Oversaw cash handling procedures and maintained accurate records.
- Implemented store policies to ensure compliance with safety standards.
- Resolved customer inquiries and provided effective solutions promptly.
- Collaborated with team members to improve overall store performance.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Resolved customer complaints by actively listening and providing tailored solutions to improve satisfaction.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Ensured compliance with all safety regulations throughout the store premises.
- Maintained inventory by checking merchandise to determine levels.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Analyzed operational inefficiencies and implemented targeted solutions to enhance workflow.
- Coordinated with vendors to secure product availability at competitive prices.
- Organized weekly meetings with department heads to review progress on key objectives.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Maintained a safe working environment by enforcing safety regulations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Store Manager
Carter Lumber
Westville, Illinois
07.2009 - 06.2014
- Managed daily operations to ensure store efficiency and customer satisfaction.
- Trained and mentored staff to enhance product knowledge and service skills.
- Oversaw inventory management and coordinated restocking of merchandise.
- Implemented promotional strategies that increased foot traffic and boosted sales.
- Maintained store appearance by organizing displays and ensuring cleanliness.
- Resolved customer complaints promptly to maintain a positive shopping experience.
- Collaborated with suppliers to negotiate pricing and manage order schedules.
- Recruited new employees through targeted outreach and interviews.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
- Streamlined workflow by hiring, managing, and developing high-performing staff.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Performed regular price checks to ensure competitive pricing.
- Developed strategies to maximize sales and profitability.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Organized promotional events to increase product awareness.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Assessed operational efficiency of the store's departments.
- Identified opportunities for cost savings through waste reduction initiatives.
- Cultivated supplier relationships to negotiate favorable pricing and terms.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Mitigated business risks by working closely with staff members and assessing performance.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Store Manager
Fullerton Lumber Company
01.2006 - 07.2009
- Managed daily operations to ensure store efficiency and customer satisfaction.
- Trained and mentored staff to enhance product knowledge and service skills.
- Oversaw inventory management and coordinated restocking of merchandise.
- Implemented promotional strategies to drive sales and increase foot traffic.
- Maintained store appearance by organizing displays and ensuring cleanliness.
- Resolved customer complaints promptly to maintain a positive shopping experience.
- Collaborated with suppliers to negotiate pricing and manage order schedules.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Developed and executed store tactics and strategies to enhance operational performance and achieve sales goals.
- Performed regular price checks to ensure competitive pricing.
- Developed strategies to maximize sales and profitability.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Identified and addressed operational issues, implementing process improvements to enhance workplace safety and efficiency.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Planned and executed promotional events to boost product awareness and drive customer engagement.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Assessed operational efficiency of the store's departments.
- Identified opportunities for cost savings through waste reduction initiatives.
- Developed relationships with suppliers to negotiate better prices.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Mitigated business risks by working closely with staff members and assessing performance.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Reviewed store presentation to ensure visual appeal
Construction Team
RP Lumber
Macomb, Illinois
07.2005 - 12.2005
- Completed day-to-day duties accurately and efficiently.
- Collaborated with diverse coworkers to achieve goals and resolve product and service-related issues.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Supported and guided colleagues to foster a collaborative work environment.
- Applied advanced technical skills to troubleshoot complex problems and implement effective solutions.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
District Manager
Carter Lumber
Macomb, Illinois
05.1982 - 07.2005
- Managed multiple store locations to enhance operational efficiency and elevate customer satisfaction.
- Coordinated inventory management processes to maintain optimal stock levels and minimize waste.
- Implemented sales strategies to drive revenue growth and market penetration.
- Conducted regular performance evaluations to assess employee effectiveness and development needs.
- Led team meetings to communicate goals, share updates, and foster collaboration.
- Oversaw compliance with safety regulations and company policies in all operations.
- Established strong relationships with vendors to negotiate favorable terms and conditions.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Developed strategic plans to increase sales and improve operational efficiency across all locations.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Identified opportunities for process improvement across multiple locations within the district.
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Reviewed inventory levels at each store in order to ensure adequate stock availability.
- Identified and developed top talent to promote performance-oriented culture.
- Collaborated with other departments such as marketing, human resources, finance, to achieve goals set by upper management.
- Cultivated positive rapport with associates and team leadership.
- Performed periodic risk assessments of stores within the district to identify potential safety hazards.
- Planned budgets based on forecasted sales figures and monitored expenses throughout the year.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Created and managed budgets for travel, training, and team-building activities.
- Implemented quality control measures to uphold company standards.
Education
High School Diploma -
Industry High School
Industry, IllinoisSkills
- Inventory management and merchandising
- Sales strategy execution
- Staff training and development
- Cash handling proficiency
- Customer relationship management
- Effective communication skills
- Problem solving techniques
- Conflict resolution strategies
- Time management expertise
- Sales professionalism
- Goals and performance tracking
- Talent recruitment strategies
- Employee engagement initiatives
- Root-cause analysis methods
Accomplishments
- Met or exceeded goals on a consistent basis.
- Silver award multiple times for sales and profit increase.
- Bronze award for profit increase.
- Bronze award for sales increase.
- Made the 'Top 10' list in sales and/or profit multiple times when competing against over 200 other locations each year.
- Scored the highest among the management team on company engagement surveys.
- Had the greatest percentage improvement from one year to the next on company engagement surveys.
- Managed up to 20 locations across Illinois and Indiana.
- Managed up to 100+ employees.
- Actively involved in the training of new management before they moved on to their home locations.
- Excellent at recruiting the right people and keeping them motivated to meet or exceed goals.
- Excel at developing and maintaining business relationships.
References
References available upon request
Timeline
Store Manager
Runnings
04.2024 - 12.2025
Inside Sales Representative
Kirchner Building Center
06.2019 - 04.2024
Assistant Store Manager
Niehaus Lumber
01.2017 - 05.2019
Assistant Store Manager
Lowes Home Improvement
07.2014 - 01.2017
Store Manager
Carter Lumber
07.2009 - 06.2014
Store Manager
Fullerton Lumber Company
01.2006 - 07.2009
Construction Team
RP Lumber
07.2005 - 12.2005
District Manager
Carter Lumber
05.1982 - 07.2005
High School Diploma -
Industry High School