Michelle Rubenking
Risk Management
Piedmont,SD
Summary
Dynamic Senior Manager with extensive experience at Charles Schwab & Co., Inc., excelling in operational risk management and regulatory compliance. Proven track record in enhancing audit effectiveness and streamlining processes, while leading cross-functional teams. Adept at issue identification and remediation, fostering collaboration, and driving continuous improvement initiatives.
Overview
10
10
years of professional experience
Work History
Senior Manager Operational Control & Risk
Charles Schwab & Co., Inc.
Lone Tree, Colorado
04.2015 - 08.2025
- Oversaw RCSA and POS regulatory requirements, ensured compliance through data analysis and ongoing process updates.
- Led cross-functional teams for SEC/FINRA filings and complex audit readiness projects.
- Coordinated system migration, improved data integrity, and enhanced user experience.
- Developed and standardized operational review protocols, reducing compliance errors and improving audit scores.
- Championed external email review processes, ensuring regulatory compliance with FINRA 2210.
- Streamlined operational risk processes by consolidating templates and driving adoption across teams.
- Directed volunteer events, managed logistics, and fostered community engagement.
Manager Service and Operations Support
Charles Schwab & Co., Inc.
Lone Tree, Colorado
07.2009 - 04.2015
- Provided second-tier service support, resolved escalations, and managed a team of seven.
- Improved client satisfaction and operational efficiency as Customer Service Manager.
- Mentored team members, facilitated onboarding, and conducted supervisory reviews.
- Introduced procedural updates, reducing call handling time and boosting client service quality.
Business Analyst
Charles Schwab & Co., Inc.
Lone Tree, Colorado
2007 - 2009
- Enhanced process efficiency by implementing targeted improvements and best practices.
Executed comprehensive product testing to validate features and reliability.
Worked alongside development teams to drive software enhancements and user experience improvements.
Schwab Bank Customer Service Representative
Charles Schwab & Co., Inc.
Lone Tree, Colorado
2003 - 2005
- Delivered account support while fostering positive client relationships.
Quality Assurance Reviewer
Charles Schwab & Co., Inc.
Lone Tree, Colorado
2000 - 2003
- Validated cross-department compliance and enhanced audit effectiveness.
Skills
- Operational risk management
- Regulatory compliance
- Issue identification and remediation
- Process improvement
- Business continuity management
- Audit coordination
- Cross-functional collaboration
- Leadership and training
- Technical proficiency in Microsoft Office Suite
- SharePoint and Access expertise
- MS Teams and Webex usage
- MyGRC and SIRIS knowledge
Licenses And Training
- FINRA Series 9 and Series 10 General Securities Supervisor Licenses, 2009
- FINRA Series 7 and Series 63 General Securities Representative Licenses, 2003
- Bank Regulatory Training, 2025
Accomplishments
Recognized through multiple key contributor awards for mentoring peers and maintaining an exceptional client focus.
Timeline
Senior Manager Operational Control & Risk
Charles Schwab & Co., Inc.
04.2015 - 08.2025
Manager Service and Operations Support
Charles Schwab & Co., Inc.
07.2009 - 04.2015
Business Analyst
Charles Schwab & Co., Inc.
2007 - 2009
Schwab Bank Customer Service Representative
Charles Schwab & Co., Inc.
2003 - 2005
Quality Assurance Reviewer
Charles Schwab & Co., Inc.
2000 - 2003