Scott Rubright
Carrboro,NC
Summary
Diligent Account Manager with background in driving customer satisfaction and retention. Expertise in managing customer relationships, leading initiatives to improve client engagement. Proficient in problem-solving and communicating effectively to ensure customer success.
Overview
16
16
years of professional experience
Work History
Customer Success Manager-US Public Sector/DOD
NetApp
05.2018 - 11.2024
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Conducted post-implementation follow-ups to solicit valuable feedback from customers, enabling further enhancements in service quality.
- Collaborated with sales and marketing teams to provide insights on customer feedback, shaping future product developments.
- Facilitated successful renewals through diligent relationship management and proactive issue resolution.
Inside Sales Representative- SLED/California
NetApp
11.2013 - 04.2018
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Used CRM software to maintain detailed contact logs and account records.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Sales Development Representative-DOD
NetApp
01.2013 - 11.2013
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Used data analytics to identify and track sales trends and develop actionable insights.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Won new business by articulating full value of company's capabilities to prospects.
- Increased sales leads by implementing targeted outreach strategies and personalized followups.
Inside Sales Executive
Cerner (Acquired Clairvia)
09.2008 - 12.2012
- Demonstrated a refined consultative selling approach in order to understand client challenges and lead them to an appropriate solution.
- Secured executive sponsorship in order to properly tailor proposals for large Medical Institutions such as Cleveland Clinic, University of Michigan Medical Center and Mayo Clinic.
- Promoted from Account Executive to Regional Director receiving twenty percent salary increase for outstanding performance.
- Demonstrated effectiveness of software in aligning with prospects business objectives via webinars, onsite presentations, and trade shows.
- Maintained customer renewal totaling and exceeding $1,000,000 annually at company record levels for two years.
- Consistently exceeded quotas for period of 3 years.
- Successfully closed transactions from leads generation by cold calls to contract execution.
Education
Bachelor of Arts - Communication Studies/English
UNC Greensboro
Greensboro, NCSkills
- Achieved SuccessHacker CSM Level 2 Certification
- Staff mentoring & leadership
Timeline
Customer Success Manager-US Public Sector/DOD
NetApp
05.2018 - 11.2024
Inside Sales Representative- SLED/California
NetApp
11.2013 - 04.2018
Sales Development Representative-DOD
NetApp
01.2013 - 11.2013
Inside Sales Executive
Cerner (Acquired Clairvia)
09.2008 - 12.2012
Bachelor of Arts - Communication Studies/English
UNC Greensboro
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