Scott Rudd
Salida,CA
Summary
With a proven track record at Stockton Powersports, I excel in team leadership and customer service, significantly enhancing client satisfaction and loyalty. My expertise in problem-solving and multitasking, combined with a positive attitude, has led to streamlined operations and increased repeat business.
In my time at Stockton Powersports i have held many positions. I have been in Shipping and receiving, Parts counter person, Service writer, Set up technician, Technician, and Service manager. I also hold a California sales license and worked in the Sales department when help was needed. I am very familiar with the dealership computer program LightSpeed.
I believe i can be a great asset to this company with my background and skill sets.
Overview
22
22
years of professional experience
Work History
Service Manager
Stockton Powersports
03.2003 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Implemented strategies to increase customer service satisfaction ratings.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
Service Technician
Stockton Powersports
03.2003 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
Set Up Technician
Stockton Powersports
03.2003 - Current
- Performed assembly of new powersports products. Motorcycles, Atv's, and side by sides.
- Performed pre delivery safety inspections on new units that had been sold. Prior to the customer taking the unit.
Parts Counter Specialist
Stockton Powersports
03.2003 - Current
- Provided exceptional customer service, addressing issues promptly and professionally to maintain customer loyalty.
- Maintained an organized workspace, ensuring easy access to parts for staff members throughout the day.
- Contributed expertise during team meetings aimed at continuous process improvement leading towards greater operational efficiency.
- Worked closely with sales representatives to provide accurate quotes for customers seeking specific replacement parts or upgrades.
- Continuously updated product knowledge through training sessions and personal research, staying current on industry trends and best practices.
- Assisted in training new staff members on company procedures and best practices in parts management.
- Consistently exceeded performance goals, earning recognition for strong work ethic and dedication to customer satisfaction.
- Collaborated with service technicians to ensure proper parts identification and availability for repairs.
Shipping and Receiving Clerk
Stockton Powersports
03.2003 - Current
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
Education
GED -
Tokay Highschool
Lodi, CA05-2000
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Reliable and responsible
Accomplishments
- Supervised team of 5 staff members.
Timeline
Service Manager
Stockton Powersports
03.2003 - Current
Service Technician
Stockton Powersports
03.2003 - Current
Set Up Technician
Stockton Powersports
03.2003 - Current
Parts Counter Specialist
Stockton Powersports
03.2003 - Current
Shipping and Receiving Clerk
Stockton Powersports
03.2003 - Current
GED -
Tokay Highschool
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