Scott Rudd
Salida,CA
Summary
With a proven track record at Stockton Powersports, I excel in team leadership and customer service, significantly enhancing client satisfaction and loyalty. My expertise in problem-solving and multitasking, combined with a positive attitude, has led to streamlined operations and increased repeat business.
In my time at Stockton Powersports i have held many positions. I have been in Shipping and receiving, Parts counter person, Service writer, Set up technician, Technician, and Service manager. I also hold a California sales license and worked in the Sales department when help was needed. I am very familiar with the dealership computer program LightSpeed.
I believe i can be a great asset to this company with my background and skill sets.
Overview
22
22
years of professional experience
Work History
Service Manager
Stockton Powersports
3295 Ad Art Rd.
03.2003 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Implemented strategies to increase customer service satisfaction ratings.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
Service Technician
Stockton Powersports
3295 Ad Art Rd.
03.2003 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
Set Up Technician
Stockton Powersports
3295 Ad Art Rd.
03.2003 - Current
- Performed assembly of new powersports products. Motorcycles, Atv's, and side by sides.
- Performed pre delivery safety inspections on new units that had been sold. Prior to the customer taking the unit.
Parts Counter Specialist
Stockton Powersports
3295 Ad Art Rd. Stockton, CA
03.2003 - Current
- Provided exceptional customer service, addressing issues promptly and professionally to maintain customer loyalty.
- Maintained an organized workspace, ensuring easy access to parts for staff members throughout the day.
- Contributed expertise during team meetings aimed at continuous process improvement leading towards greater operational efficiency.
- Worked closely with sales representatives to provide accurate quotes for customers seeking specific replacement parts or upgrades.
- Continuously updated product knowledge through training sessions and personal research, staying current on industry trends and best practices.
- Assisted in training new staff members on company procedures and best practices in parts management.
- Consistently exceeded performance goals, earning recognition for strong work ethic and dedication to customer satisfaction.
- Collaborated with service technicians to ensure proper parts identification and availability for repairs.
Shipping and Receiving Clerk
Stockton Powersports
3295 Ad Art Rd. Stockton, CA
03.2003 - Current
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
Education
GED -
Tokay Highschool
Lodi, CA05-2000
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Reliable and responsible
Accomplishments
- Supervised team of 5 staff members.
Timeline
Service Manager
Stockton Powersports
03.2003 - Current
Service Technician
Stockton Powersports
03.2003 - Current
Set Up Technician
Stockton Powersports
03.2003 - Current
Parts Counter Specialist
Stockton Powersports
03.2003 - Current
Shipping and Receiving Clerk
Stockton Powersports
03.2003 - Current
GED -
Tokay Highschool