Accountable Insurance Representative with excellent client management and insurance producgt promotion. Highly effective juggler of multiple competing responsibilities simultaneously. Proven history of exceptional time management and customer service. Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.
Hi, I’m
Scott Ryan
Largo,FL
Summary
Overview
12
years of professional experience
1
Certification
Work History
Heavenly Home Inspections, LLC
Licensed Home Inspector
08.2022 - Current
Job overview
- Conducted inspections using standard forms consistent with knowledge of industry standards and requirements for various categories of conventional and government-backed financing.
- Made and submitted reports detailing finding and any actions taken.
- Noted violations and issued documentation such as stop work orders to contractors or owners.
- Prepared annual budgets with controls to prevent overages.
- Applied effective time management techniques to meet tight deadlines.
- Created organizational structures to improve accounting and finance functions.
- Identified appropriate marketing channels and target customers for campaigns.
- Participated in community events to promote services and engage with public.
Weisner Insurance Network
Insurance Broker/Sales
01.2020 - 08.2022
Job overview
- Sold insurance policies primarily for home and auto but as above reviewed inspections and determined overall acceptable risk based on conditions.
- Planned and led improvements to stop-loss delivery and reporting tools.
- Retained 79% of policyholders during annual renewal period.
- Implemented new AMS and CRM software and facilitated the transfer of data.
- Analyzed sales volume, retention and loss ratio trends to identify areas for improvement.
- Implemented improvements in manual and electronic billing procedures.
- Implemented usage of automation in claims, sales, and retention processes.
- Facilitated the appointment process of 6 new carrier appointments.
Heritage Property & Casualty Insurance
Inside Sales Agent
01.2019 - 01.2020
Job overview
- Negotiated prices, terms of sales and service agreements.
- Drove agency revenue by offering customers accessories and related purchases to complete selections.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Implemented and tested agency CRM and AMS software.
Heritage Property & Casualty Insurance
Customer Service Representative
01.2018 - 01.2019
Job overview
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Processed and recorded new policies and claims.
- Modified, updated and processed existing policies.
- Inputted and communicated notice of cancellations, non-renewals and reinstatements to maintain accurate policy records.
- Gathered insurance documents to answer questions and exchange information with co-workers and management.
Heritage Property & Casualty Insurance
Agency Services Specialist
03.2016 - 01.2018
Job overview
- Performed wide-ranging administrative, financial and service-related functions.
- Completed daily logs for management review.
- Developed and implemented strategies to streamline office operations.
- Helped new hires complete and submit required paperwork, set up appointment accounts, and initiate direct deposits.
- Facilitated agency acquisition and book of business transfers
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
Publix
Grocery Replenishment Specialist
01.2011 - 03.2016
Job overview
- Used programs to maintain inventory balances, scan products for vendors, unloaded trucks, used forklifts
- Used hand-held devices to maintain, order and predict forecasted sales.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Kept shelves up to date with latest planograms and performed resets.
- Reduced operational risks while organizing data to forecast sales week over week.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Education
St. Petersburg CollegeSeminole
No Degree from Business Administration
University Overview
Skills
- Commissioning Procedures
- Records Management
- Client Relationships
- Sales Expertise
- Account Management
- Call Center Operations
- Bank Deposits
- Production Goals
- Loss Analysis
- Risk Management
- Carrier Relations
- Appointment Management
Certification
- Licensed Insurance Agent (02-20) - 3 years
- Customer Service Representative (04-40) - 4 years
- Home Inspector License - 1 year
Timeline
Licensed Home Inspector
Heavenly Home Inspections, LLC
08.2022 - Current
Insurance Broker/Sales
Weisner Insurance Network
01.2020 - 08.2022
Inside Sales Agent
Heritage Property & Casualty Insurance
01.2019 - 01.2020
Customer Service Representative
Heritage Property & Casualty Insurance
01.2018 - 01.2019
Agency Services Specialist
Heritage Property & Casualty Insurance
03.2016 - 01.2018
Grocery Replenishment Specialist
Publix
01.2011 - 03.2016
St. Petersburg College
No Degree from Business Administration