Summary
Overview
Work History
Education
Skills
Timeline
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Scott Sackter

Grand Junction,CO

Summary

Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. I prefer to look at failures as opportunities and coaching tools to optimize business goals, My goal is to enourage employees to call attention to problems without the fear of blame of failure. When issues become lighter throught constant communication, the wrok environment will be much healthier. I try to improve the work place enviornment by teaching each employee their role in each operation.

Overview

31
31
years of professional experience

Work History

Operations Supervisor

Federal Express
06.1997 - Current
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Motivated and trained employees to maximize team productivity.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Managed internal operational standards and productivity targets.
  • Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
  • Conducted root cause analysis in deficient areas to identify and resolve issues.
  • Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
  • Compiled training materials for new employees and tracked skill development.
  • Encouraged and promoted ideas aligned to business needs and benefits.

Manager

Edwards Cinemas
06.1993 - 10.1999
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.

Education

Bachelor of Arts - Business Administration

Colorado Mesa University
Grand Junction, CO
05.2003

Skills

  • Operations Management
  • Performance monitoring
  • Task Delegation
  • Staff Supervision
  • Team Training
  • Safety oversight
  • Employee Development
  • Quality Assurance
  • Delegation
  • Decision-Making
  • Microsoft Office
  • Goal Setting
  • Coaching and Mentoring
  • Staff Training
  • Scheduling
  • Handling Complaints
  • Documentation and Recordkeeping
  • Office Management
  • Staff Scheduling
  • Root Cause Analysis
  • New Hire Orientation

Timeline

Operations Supervisor

Federal Express
06.1997 - Current

Manager

Edwards Cinemas
06.1993 - 10.1999

Bachelor of Arts - Business Administration

Colorado Mesa University

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Scott Sackter