Overview
Work History
Education
Skills
Languages
Timeline
Generic

Scott Sarka

San Diego,CA

Overview

2
2
years of professional experience

Work History

Emergency Dispatcher

Inter-Con Security Systems, Inc.
06.2023 - Current
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Identified cases requiring additional resources and interventions, reaching out to supervisor to determine best next steps.
  • Eliminated risks and emergency response delays by efficiently monitoring public safety field units.
  • Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
  • Reduced risks and emergency response issues by observing public safety field units.
  • Optimized productivity to improve on-time emergency response and life support.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Dispatched and coordinated emergency services teams according to high-priority calls.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Provided on-the-job training and coaching to develop new dispatchers.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Followed established protocols for professional handling of emergency situations.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Answered calls from automatic routing system and took basic information from callers.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Assisted callers in emergency situations with appropriate information and support.
  • Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
  • Operated emergency response systems to update and retrieve up-to-date information for first responders.

Transit Security Officer

Inter-Con Security Systems, Inc.
02.2023 - 06.2023
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
  • Attended daily briefings with supervisors to discuss issues with security processes.
  • Performed pat-downs to look for unauthorized materials and weapons.
  • Monitored security checkpoints for compliance with applicable security protocols.
  • Responded effectively to security incidents and provided guidance regarding security procedures.
  • Screened over 150 passengers per day by verifying tickets
  • Discretely observed behavior and demeanor of travelers for suspicious actions.
  • Responded to critical security incidents by applying standard operating procedures designed to minimize loss of life and damage to property.
  • Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
  • Completed frequent patrols to verify security of access points and grounds.

Fast Food Worker

Chick Fill A
03.2022 - 01.2023
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Trained newly hired employees on routine tasks and customer service.
  • Collaborated with team members to quickly fill large orders and serve large parties.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Processed orders on POS system and accepted cash and charge payments.
  • Provided support to crew members, facilitating quick food preparation and delivery.
  • Promptly resolved customer complaints, escalating major issues to supervisor.
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Made change and returned correct cash and coin to patrons.
  • Checked equipment for proper temperatures to keep food safe for consumption.
  • Suggested complementary items to orders to boost sales.
  • Delivered special orders to waiting vehicles and tables to promote specialized service.
  • Assisted with preparing salads and cold food items.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Accurately operated cash register to process customer payments.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Filled out daily shift log to record amount of food prepared, used and leftover.

Education

High School Diploma -

Grossmont Highschool
El Cajon, CA
06.2021

Skills

  • Eforce Cad Database
  • Emergency Procedures
  • Employee Supervision
  • Information Documentation
  • Deescalation
  • Customer Service
  • Public Safety
  • Telecommunications

Languages

Spanish
Elementary

Timeline

Emergency Dispatcher

Inter-Con Security Systems, Inc.
06.2023 - Current

Transit Security Officer

Inter-Con Security Systems, Inc.
02.2023 - 06.2023

Fast Food Worker

Chick Fill A
03.2022 - 01.2023

High School Diploma -

Grossmont Highschool

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Scott Sarka