Summary
Overview
Work History
Education
Skills
Websites
Additional Information
Selected Highlights
Tools Platforms
References
Timeline
Generic
Scott Scales

Scott Scales

Atlanta,GA

Summary

Dynamic leader with a proven track record at Intuity Solutions, driving a 30% reduction in operational costs through optimized processes. Expert in Agile methodologies and multi-project management, I excel in stakeholder communication and vendor management, delivering impactful results in fast-paced environments. Passionate about leveraging technology to enhance service delivery and client retention.

Overview

38
38
years of professional experience

Work History

Founder & Principal

Simple Acceleration Systems / Goldmine AI
Atlanta, USA
05.2024 - Current
  • Planned and executed 2–6 concurrent initiatives end-to-end; maintained RAID/RACI and weekly executive status vs. baseline.
  • AI-powered database reactivation: delivered 5–10 new sales calls/day without additional ad spend.
  • Automated multi-channel follow-up (voice/SMS/email/chat), driving a 30% increase in qualified appointments.
  • CRM: led GoHighLevel (GHL) implementations/enhancements (routing, pipelines, dashboards); integrated Twilio & webhooks/APIs.
  • Tooling: ClickUp/Asana; Miro/Lucidchart; MS 365/Teams.

Chief Operations Officer

Intuity Solutions (Microsoft Integrator/MSP)
Cumming, USA
01.2017 - 06.2025
  • Program-managed up to 10 concurrent external partner projects (integrators, telecom, cloud, security); drove cadence, RAID, and executive status.
  • Implemented ServiceNow ITSM (incident/request/change) and Zoho Helpdesk; improved resolution flow and visibility.
  • Optimized delivery SOPs and handoffs; operational costs ↓30% via process and workload improvements.

Chief Marketing Officer

Intuity Solutions (Microsoft Integrator/MSP)
Cumming, USA
05.2024 - 05.2025
  • Led GTM for proactive IT management (manufacturing, GA & FL); translated campaigns into executable project plans.
  • Contributed to +30% client retention through clearer value delivery and service design.

Chief Information Officer (CIO)

Smash Solutions (Marketing CRM Startup)
Sandy, USA
04.2014 - 12.2016
  • Multi-team oversight (product, engineering, CX) delivering a marketing-focused CRM platform.
  • Established Agile ceremonies and Atlassian Jira/Confluence (workflows, boards, release dashboards); led release governance and vendor coordination.

Sales & Account Management

Insurance & Financial Services
01.1988 - 01.2014
  • Built and managed a client book; full-cycle sales and compliant placement with underwriting/compliance/service teams.
  • Maintained disciplined pipeline management and forecasting.

Education

B.A. - [Major]

University of Georgia (UGA)
Athens, GA
01.1987

B.A. - [Major]

Southern Methodist University (SMU)
Dallas, TX
01.1985

Skills

  • Agile methodologies (Scrum/Kanban)
  • Multi-project management
  • PMO and governance
  • Planning and scheduling
  • RAID and change control
  • Vendor management
  • Stakeholder communication
  • Backlog refinement
  • Standups, reviews, retrospectives
  • KPI and OKR tracking
  • Atlassian Jira and Confluence
  • ServiceNow support
  • Zoho Helpdesk CRM
  • GoHighLevel CRM
  • Twilio communications (voice/SMS)
  • Automation tools (N8n, Zapier, Make)
  • Webhooks and APIs integration
  • Postman testing tool
  • Microsoft 365 suite
  • Teams collaboration platform
  • Miro visual collaboration tool
  • Lucidchart diagramming tool
  • Excel spreadsheet software
  • PowerPoint presentation software

Additional Information

Atlanta/Vinings; available on-site at CR Tech Center, [confirm]

Selected Highlights

  • Portfolio intake & governance: intake → scoring/prioritization → stage gates; improved throughput and resource alignment.
  • CRM enhancement & data hygiene (GHL): rebuilt stages, SLAs, alerts, dashboards; cut time-to-first-contact to minutes; qualified appointments +30%.
  • Voice-AI overflow & after-hours: Twilio + AI workflows to capture missed calls and book; sustained 5–10 new sales calls/day.

Tools Platforms

  • Atlassian Jira/Confluence
  • ServiceNow
  • Zoho Helpdesk (Zoho Desk)
  • GoHighLevel (GHL) CRM
  • Twilio (voice/SMS)
  • N8n/Zapier/Make
  • Webhooks/APIs
  • Postman
  • MS 365/Teams
  • Miro
  • Lucidchart
  • Excel/PowerPoint

References

References available upon request.

Timeline

Founder & Principal

Simple Acceleration Systems / Goldmine AI
05.2024 - Current

Chief Marketing Officer

Intuity Solutions (Microsoft Integrator/MSP)
05.2024 - 05.2025

Chief Operations Officer

Intuity Solutions (Microsoft Integrator/MSP)
01.2017 - 06.2025

Chief Information Officer (CIO)

Smash Solutions (Marketing CRM Startup)
04.2014 - 12.2016

Sales & Account Management

Insurance & Financial Services
01.1988 - 01.2014

B.A. - [Major]

University of Georgia (UGA)

B.A. - [Major]

Southern Methodist University (SMU)

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