SCOTT SCHNEIDER
Lansdale,PA
Summary
Leveraged extensive managerial skills to orchestrate critical team functions, encompassing interviewing, hiring, training, work delegation, performance assessments, conflict resolution, and issue solving. With a rich 15+ years of experience, set and upheld superior benchmarks for print services, integral to client communication strategies. Implemented meticulous checkpoints throughout production, swiftly tackling technical glitches, and fine-tuned workflows to amplify operational efficiency. Nurtured a collective sense of project ownership within the team, consistently driving advancements in quality and bolstering customer contentment.
Overview
16
16
years of professional experience
Work History
Account Manager
JPK SECURE HEATHCARE SOLUTIONS
01.2020 - Current
- Operates as the lead point of contact for all matters specific to my portfolio of accounts, overseeing customer account management and development.
- Selected Achievements:
- Communicate and build client relationships relaying data to all internal teams to develop creative solutions to client and internal problems.
- Actively evaluates past efforts to develop strategic plans that can be applied to future client initiatives.
- Drafts client contact reports, project estimates, monthly order updates and production schedules to provide timely RFP responses
- Support and solve problems for clients by understanding and exceeding their expectations.
Estimator
SQUARE ONE PRINTING
01.2019 - 01.2020
- Prepared and developed cost estimates on routine and complex print jobs as required by customer’s requests and assists Sales/Purchasing/Management in the custom manufacturing of clients print work.
- Selected Achievements:
- Obtained competitive pricing from vendors for materials and services as needed including quotes from multiple sources for comparison.
- Used estimating tools (software, standards, etc.) to compile estimated costs that will be both competitive for the customer and profitable for the company.
Manager, Braille Department
ASSOCIATED SERVICES FOR THE BLIND
01.2009 - 01.2019
- Supervised eight-member team as well as six volunteers to drive delivery of high quality Braille books on time and within strict budgetary constraints. Oversaw and maintained quality of print services for Braille publications, to enable the effected community’s ability to connect with the world around them. Directed the full production lifecycle from order acceptance, proofing and completion; carefully inspecting Braille quality for perfect translation before issuance. Developed a firm schedule to guide the preproduction process alongside the Production Supervisor to avoid errors caused by bottlenecking and communicated changes in project scope to the team to mitigate delays.
- Selected Achievements:
- Recommended changes to operations, equipment, and staff resources, and researched new vendor relationships, which enhanced workflow and reduced costs.
- Devised rigorous quality control standards at each stage of production which reduced costly errors and improved customer satisfaction.
- Improved turnaround and increased production quality through scheduling and project planning.
Education
Bachelor of Fine Arts - undefined
Rutgers University
Newark, New JerseyCertified Braille Transcriber - undefined
Library of Congress, National Library Service
Skills
- Hardware: PC/Macintosh Platforms,, Xerox Docutech, Xerox Docucolor, Xerox iGen3, Xerox Docucolor 5000, HP Large Format Printers, Command Workstation, Bell and Howell mail inserters, postage meters (Pitney Bowes/Hasler), Braillo Braille Embossers, PED-30, various bindery equipment
- Software: Microsoft Office Suite; QuarkExpress; Adobe Creative Suite, Duxbury Braille Translator, Avanti Slingshot, Xetex Xebra, Financial Edge Accounting, QuickBooks Pro
Areas of Emphasis
- Full Life Cycle Project Management
- Quality Assurance / Quality Control
- Scheduling & Workflow Management
- Inventory Management
- Continuous Improvement
- Production Standards Development
- Digital & Large-Format Media
- Troubleshooting & Resolution
- Cost Control & Reduction
- Staff, Vendor, and Customer Relations
CUST
Previous roles include Manager Store Operations, The Copy Center 2008 to 2009, Imaging Manager, Creative Media Works 2007, Mail Operations Manager, Billtrust, 2006 to 2007; Production Manager, The Strata Companies, 2005 to 2006; and General Manager, Business Partner, 2002 to 2005.
Timeline
Account Manager
JPK SECURE HEATHCARE SOLUTIONS
01.2020 - Current
Estimator
SQUARE ONE PRINTING
01.2019 - 01.2020
Manager, Braille Department
ASSOCIATED SERVICES FOR THE BLIND
01.2009 - 01.2019
Bachelor of Fine Arts - undefined
Rutgers University
Certified Braille Transcriber - undefined
Library of Congress, National Library Service
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