Scott Sedlak
Belle Center,US
Summary
Professional service expert with solid background in delivering exceptional customer support and fostering positive client relationships. Skilled in problem-solving, process improvement, and ensuring compliance with policies and regulations. Strong focus on teamwork and achieving results, with flexible approach to adapt to changing needs. Reliable, dependable, and equipped with excellent communication and organizational skills.
Overview
7
7
years of professional experience
Work History
Investigator/VSO
Union County Veterans Service Commission & Office
Marysville, OH
07.2025 - Current
- · As an Investigator/Veteran Service Officer. I have done interviews with veterans and dependents to obtain and provide information and determine eligibility for participation in the Veterans Affairs benefit programs and services. Review medical and service records. I have assisted veterans and significant other with completing or applications necessary to facilitate participation in the VA and Union County benefits programs and services. I have designed a system for myself to be able to maintain and track my client’s records to make sure all reports and claims are filed with the Department of Veterans Affairs. I make visits to the veterans/or dependents at their living accommodation such as home residence, nursing homes, hospitals. I make its mission and priority to make all Ohio Department of Veterans Services and Federal required meetings and training event necessary to maintain proficiency to perform all functions of my position, and to keep all my certifications current so I can perform my highest level of assistance to my clients. Also am leaning and working with the director to be second person available for the Veteran Rehab Court.
Veterans Service Officer
Logan County Veterans Commission
121 S Opera St, Bellefontaine, OH 4331
08.2018 - 12.2024
- As a Veteran Service Officer for the last 6 years and 4 months, I have extensive knowledge and experience working with non-profit organizations and VA benefits. I am solution focused and detail-oriented within dynamic, fast paced environments. I possess a comprehensive background in building strong working relationships with internal and external veterans and organizations we work with. I coordinated assistance for veterans, their dependents and beneficiaries with VA compensation and pension claims, supplemental claims and connection to other related Veterans Services to make sure they receive maximum VA benefits possible. As a County Veterans Service Officer, I assisted with VA claims and benefits including educational, housing, medical disability benefits, insurance, death, home/nursing home visits, financial assistance and other benefits based on requirements of the VA and county requirements for Logan County Veterans Service Commission. I made sure that the claims were accurate, and the information submitted was correct. I assisted veterans in obtaining benefits related to vocational rehabilitation, education, insurance, and burial benefits applications such as 1330, 1330m and 40-10007. I assisted the veteran after they receive their benefits to ensure they were informed of any or all major changes and make sure they are receiving the maximum VA benefit they can. I assisted them with DIC, widows pension with housebound or aid and attendance. When claims have received a decision, I contacted the veteran or spouse and made an appointment with them to go over all the entitlements they will receive with the new service connection or spouse benefits. I made sure all incoming and outgoing correspondence is taken care of properly and promptly. I worked with veterans or spouses when they have problems with their Community Care issues. I have called Community Care at their assistance number and worked on problems they may have had. I have helped them with unpaid bills and bills in collection.
Education
Some College (No Degree) - Fire Science
Honolulu Community College
Honolulu, HISome College (No Degree) - Emergency Management
Terra State Community College
Fremont, OHHigh School Diploma -
Danbury High School
Marblehead, OH08.1990
High School Diploma -
EHOVE Career Center
Milan, OH08.1990
Skills
- Detailed report writing
- Interview techniques
- Ethical and honest
- Investigation management
- Data review
- Continuous improvement
- Great team ethics
Accomplishments
Hold a PIV card for access to BVMS and other programs
Have working proficiently with VetraSpec, eVet Assist, Excel, Microsoft Word, Outlook Mail and Teams
Answer incoming phone calls and direct them to the proper location
File records that were made in the office daily
Request DD214 and other documents from NPRC and DPRIS
Actively update with all VA benefits so I can keep the veterans informed properly
Efficient in using fax, scanners and copier machines
Efficient in using Quick Submit program
Certification in verifying original discharge from service
Timeline
Investigator/VSO
Union County Veterans Service Commission & Office
07.2025 - Current
Veterans Service Officer
Logan County Veterans Commission
08.2018 - 12.2024
Some College (No Degree) - Fire Science
Honolulu Community College
Some College (No Degree) - Emergency Management
Terra State Community College
High School Diploma -
Danbury High School
High School Diploma -
EHOVE Career Center
ACTIVITIES
Extracurricular Activities, Riding motorcycles, fishing, camping, swimming and supporting military organizations in fundraisers. Hunting, archery and target shooting. Spending time with family and friends., Sports Information, Football, Hockey, Car Racing