Scott Seeley
Goshen
Summary
Proactive supervisor with multiple accomplishments at Charter Communications, excelling in project management and cross-functional collaboration. Skilled in leveraging critical thinking to enhance team performance and implementing effective coaching strategies, resulting in improved service quality. Proficient in CRM and data analytics, fostering a culture of continuous improvement and operational excellence.
Overview
4
4
years of professional experience
Work History
Supervisor
Charter Communications, Spectrum
03.2023 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Evaluated employee performance and provided coaching to address opportunities.
- Utilized communication skills to foster interdepartmental relationships and leveraged connections to achieve business goals
- Executed Monthly Performance Plans with representatives to identify production gaps.
- Maintained well-organized documentation to ensure quick retrieval of resources.
- Regularly shared best practices and coaching techniques with fellow supervisors, fostering a collaborative environment that improved team performance and consistency across shifts.
Customer Service Representative, Representative 1
Charter Communications, Spectrum
07.2021 - 03.2023
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
- Sought ways to improve processes and services provided.
- Provided peer support by answering questions and sharing real-time solutions, helping maintain quality service during high call volumes.
Education
BBA - IT Management
SUNY Delhi
Delhi, NY05-2021
High School Diploma -
Valley Central High School
Montgomery, NY06-2017
Skills
- Project Management
- Leadership & Team Building
- Cross-functional Collaboration
- Critical Thinking & Problem Solving
- CRM & Data Analytics (Avaya, CSG, Agent OS)
- Ticketing systems (Unified Case Management, Remedy, JIRA)
- Microsoft Applications (Word, PowerPoint, Excel, Access)
- Efficient Written & Verbal Communication
Timeline
Supervisor
Charter Communications, Spectrum
03.2023 - Current
Customer Service Representative, Representative 1
Charter Communications, Spectrum
07.2021 - 03.2023
BBA - IT Management
SUNY Delhi
High School Diploma -
Valley Central High School
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