Installation professional with solid background in leading diverse projects to successful completion. Known for collaborative approach and keen eye for detail, ensuring high standards and impactful results. Strong focus on team coordination and adaptability to changing project requirements.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Lead Installer
Ultra Quiet Floors
02.2018 - 11.2024
Responsible for bringing materials to job sites.
Driving and maintaining company vehicles and operating skid steer
Installing sound matting.
Managed matting crew and trainings.
Communicating with superintendents to ensure job completion and satisfaction; ensure job sites are clean before and after jobs are completed
Installed complete systems at new residential and business construction sites.
Provided on-site supervision, ensuring proper adherence to safety regulations and protocols.
Exceeded company targets consistently by completing high-quality installations ahead of deadlines.
Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
Loaded and unloaded building materials used for construction.
Operated tools, equipment, and machinery according to safety standards.
Collaborated with team members to ensure smooth workflow and successful project completion.
Assisted in developing new procedures for more efficient installations based on emerging trends in the industry.
Operations Manager
PG Long LLC
09.2010 - 10.2017
Managed day to day operations.
Set up and drove daily job routes to ensure customer needs were met while maintaining a continuous work flow.
Managed scheduling and invoicing of work orders, marketing for new accounts, PR activities, and inventory of products and equipment.
Maintained supply orders.
Maintained carpet cleaning equipment and vans.
Assisted in billing and payroll for branch.
Trained new technicians on products and procedures
Assisted in recruiting, hiring and training of team members.
Interacted well with customers to build connections and nurture relationships.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Reported issues to higher management with great detail.
Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Increased profit by streamlining operations.
Skilled at working independently and collaboratively in a team environment.
Managed time efficiently in order to complete all tasks within deadlines.
Carpet Cleaner/Automotive Detail Technician
Carpet Surgeon of Colorado
07.2009 - 01.2010
Cleaned carpets, rugs, tile, and wood flooring, and made repairs to carpets and wood flooring when needed.
Installed carpet, laminate, and tile flooring.
Overseeing and maintaining equipment.
Spot dying carpets.
Detailing cars, RV’s, farm vehicles.
Ensured proper care of clients'' property while working in their homes or businesses.
Maintained a high level of professionalism while interacting with clients, addressing concerns and answering questions.
Developed strong relationships with clients, leading to repeat business and referrals.
Continuously improved skills through training sessions, workshops, and certification courses related to the carpet cleaning industry.
Increased overall productivity by effectively managing time and prioritizing tasks, completing assigned duties promptly and efficiently.
Demonstrated versatility by adapting techniques according to each unique situation encountered during assignments, ensuring effective solutions for diverse carpet conditions.
Skilled at working independently and collaboratively in a team environment.
Worked flexible hours across night, weekend, and holiday shifts.
Inspected vehicles and equipment for visible damage.
Carpet Cleaner/Repair Technician
Carpet Surgeon Inc
09.2006 - 01.2009
Cleaning carpets, handled carpet repairs, and spot dying.
Installed carpet, laminate, wood flooring, and tile.
Overseeing and maintaining company vehicles and carpet cleaning equipment.
Drove daily routes for customer cleanings and repairs to meet customers needs while maintaining a busy schedule
Ensured proper care of client's property while working in their homes or businesses.
Maintained a high level of professionalism while interacting with clients, addressing concerns and answering questions.
Conducted pre-and post-cleaning inspections, identifying areas requiring special attention or additional treatment.
Developed strong relationships with clients, leading to repeat business and referrals.
Contributed to company growth by actively participating in marketing efforts.
Inspected cleaning sites to provide cost estimates to customers.
Expanded client base through effective communication of available services and exemplary work ethic.
Upsold upholstery cleaning and additional services to customers to boost revenue.
Provided exceptional customer service by explaining the repair process, answering questions, and offering expert advice on device care and maintenance.
Water Damage Senior Technician
ServPlus LLC
10.2005 - 06.2006
Water damage restoration and clean up.
Managed daily inspections to customers property.
Drove company truck and trailer to multiple job sites.
Mentored junior technicians, providing guidance on best practices to enhance their skills and knowledge base.
Provided exceptional customer support, resolving technical issues quickly and efficiently.
Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.
Set up and monitored flood equipment and moved accordingly to ensure proper drying of damaged property.
Logged and monitored moisture readings daily.
Demonstrated strong organizational and time management skills while managing multiple projects.
Carpet Cleaner
Self Employed
02.2005 - 10.2005
Carpet cleaning, day to day operations of the business, customer service, towed and maintained company trailer with carpet machine, set up and drove daily routes to meet customer needs
Water Damage Tech
Stat Services Inc
05.2004 - 01.2005
Water damage restoration, carpet cleaning, carpet repairs, floor repairs, customer service for major home builders, light maintenance, drove16’ box truck to multiple job sites, crew leader
Education
Certificate of Completion - Welding And Blueprint Reading
Victor Valley College
Victorville, CA
01.1991
Skills
Power tools operation
Field supervision
Hand tools operation
Customer service
Time management
Blueprint reading
Positive attitude
Residential and commercial installations
Scheduling
Power tool operation
Preventive Maintenance
Supply inventory management
Welding skills
Coaching and mentoring
Estimating
Installation expertise
Certification
Forklift Operator Certification - Occupational Safety and Health Administration or independent providers.
Skidsteer Certification
Timeline
Lead Installer
Ultra Quiet Floors
02.2018 - 11.2024
Operations Manager
PG Long LLC
09.2010 - 10.2017
Carpet Cleaner/Automotive Detail Technician
Carpet Surgeon of Colorado
07.2009 - 01.2010
Carpet Cleaner/Repair Technician
Carpet Surgeon Inc
09.2006 - 01.2009
Water Damage Senior Technician
ServPlus LLC
10.2005 - 06.2006
Carpet Cleaner
Self Employed
02.2005 - 10.2005
Water Damage Tech
Stat Services Inc
05.2004 - 01.2005
Forklift Operator Certification - Occupational Safety and Health Administration or independent providers.
Skidsteer Certification
Certificate of Completion - Welding And Blueprint Reading
Victor Valley College
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Jeff CoffinJeff Coffin
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