
Experienced EMS Operations Coordinator with over 20 years in paramedic services. Skilled in managing patient care quality and staff training at Portsmouth Regional Hospital EMS. Responsible for managing over 500 monthly transports, prioritizing patient care quality, and staff training. Expertise in triage and leadership, committed to improving operational efficiency.
Delivered interfacility transport services and paramedic care within ambulance and Emergency Department.
Conducted continuous quality improvement on EMS run reports to enhance operational efficiency.
Managed ambulance billing processes to ensure timely revenue collection.
Orientated new hires on protocols and procedures for effective integration.
Facilitated EMS training sessions to strengthen team skills and knowledge.
Evaluated personnel performance to promote accountability and development.
Scheduled maintenance for ambulances to uphold safety standards and reliability.
Oversaw inventory management, including ordering medical supplies and equipment.