Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Scott Shackelford

Lakeside,CA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

27
27
years of professional experience

Work History

Driver

Pizza Hut
El Cajon, CA
09.1998 - Current
  • Delivered customer orders and collected payments to keep accounts current.
  • Determined most expedient trip by mapping out driving routes ahead of time.
  • Interacted with customers pleasantly to meet needs and drive satisfaction.
  • Provided excellent customer service by responding promptly to customer inquiries and complaints.
  • Completed day-to-day duties accurately and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Identified needs of customers promptly and efficiently.
  • Delivered products to customer locations on time.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Collected payments for goods delivered or unloaded.
  • Delivered goods and services to customers on time and in excellent condition.

Manager

Touch of Class Auto Detailing
San Diego, CA
08.1996 - 04.2000
  • Reviewed completed work to verify consistency, quality and conformance.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Monitored staff performance and addressed issues.
  • Recruited and trained new employees to meet job requirements.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Answered [Number] calls per shift to assist with customer questions and concerns.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Education

Some College (No Degree) - Automotive Technology

Cuyamaca College
El Cajon, CA

Skills

  • Revenue Generation
  • Vehicle Maintenance
  • Vehicle Inspection
  • Materials Transport
  • Time Management
  • Punctual and Reliable
  • Problem-Solving
  • Route Management
  • Driving and Transportation
  • Route Determination
  • Clean Driving Record
  • Customer Rapport
  • Valid Driver's License
  • Relationship Building
  • Safety Protocols
  • Customer Service

Affiliations

  • I love classic cars and working on them. I love working with my hands in general.

References

References available upon request.

Timeline

Driver

Pizza Hut
09.1998 - Current

Manager

Touch of Class Auto Detailing
08.1996 - 04.2000

Some College (No Degree) - Automotive Technology

Cuyamaca College

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Scott Shackelford