Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Additional Certifications & Credentials
Timeline
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Scott Shaffer

Miami,FL

Summary

Astute Business Development Representative with 5 years of expertise in the Human Capital Management (HCM) sector. Proven ability to aggressively pursue and close new business, consistently exceed quotas, and foster long-term client relationships. Skilled in leveraging Salesforce and other essential sales tools for data-driven decision-making and effective sales strategies.

Overview

7
7
years of professional experience

Work History

Business Development Representative II

UKG (LEGACY ULTIMATE SOFTWARE GROUP, INC.)
12.2018 - Current
  • Aggressively identified and engaged new prospects through an average of 350 weekly outbound calls, achieving a 10% engagement rate
  • Independently generated business, exceeding monthly, quarterly, and annual metrics without relying solely on existing leads
  • Amplified conversion rates by 150% via targeted communication and high-value prospecting
  • Conducted product demos and discovery calls alongside Sales Representatives, setting the stage for successful deal closures
  • Enhanced data quality in the Salesforce database by removing outdated information, thereby optimizing lead outreach efforts and expanding the pipeline.

Product Support Specialist II

UKG (LEGACY ULTIMATE SOFTWARE GROUP, INC.)
  • Utilized SQL expertise to resolve complex payroll and HR queries, aiding approximately 50 clients weekly and providing solutions in under 30 minutes
  • Educated clients on payroll processes and UKG Pro software, leveraging strong interpersonal skills to instill confidence in daily operations
  • Maintained data integrity by strictly adhering to compliance protocols, thereby safeguarding client and company interests
  • Sustained a high Net Promoter Score through excellent communication, customer service, and relationship management, averaging 50 closed cases weekly
  • Mentored and onboarded new team members, promoting a productive and team-oriented work culture.

Manager Associate

Hertz
11.2017 - 11.2018
  • Managed branch reports and fleet inventory while streamlining daily workflows, contributing to a monthly revenue generation of $15,000
  • Conducted an average of 10 weekly sales calls, successfully building and maintaining relationships while increasing clientele by 15% in Q2 2018
  • Achieved the Highest Individual Net Promoter Score in Southwest Florida for Q1 2018 through a strong focus on customer satisfaction and relationship management.

Operations Manager

Fun in the Sun Yacht Charters
05.2017 - 11.2017
  • Engaged in daily interactions with approximately 8 prospects, leveraging communication skills to secure 20 charters during the peak season of 2017
  • Directed a team of 7 in a fast-paced setting, ensuring quality performance and contributing to a total revenue of $45,000
  • Identified opportunities for operational and budgetary optimization, thereby enhancing service quality across all charters.
  • Supervised operations staff and kept employees compliant with company policies and procedures.

Education

Bachelor of Arts in Communication Studies -

Florida Gulf Coast University
Fort Myers, FL
01.2016

Skills

  • New Business Cultivation & Client Acquisition
  • Salesforce & CRM Management
  • Sales Planning & Execution
  • Client Relationship & Stakeholder Management
  • Team Leadership & Mentoring
  • Revenue Growth & Quota Achievement
  • Quantitative Analysis & Reporting
  • Skilled Negotiation & Closing

Accomplishments

Selected Participant, UKG Sales Boost Program | April 2024

  • Handpicked as 1 of 10 BDRs out of 150 to participate in a specialized sales training program.
  • Immersive training in the sales process, including territory planning, prospecting, negotiation, and closing deals.
  • Developed a deep understanding of sales strategies and tactics, preparing for a transition to a high-impact sales role.

Additional Certifications & Credentials

  • LinkedIn Learning Sales Courses: Successfully completed numerous sales courses from credible professors within the LinkedIn environment
  • AA-ISP Certified Inside Sales Professional: Successfully passed the final exam to earn the Certified Inside Sales Professional designation from the American Association of Inside Sales Professionals, demonstrating expertise and commitment to best practices in inside sales.,
  • Sandler Training in Corporate Sales & Business Development: Graduated from a top-tier training program specializing in corporate sales strategies and business development techniques.
  • Full Microsoft Suite, Collaboration Tools: Microsoft SharePoint, Google Drive, Dropbox, Marketing & Sales Tools: Typeform, Greenvelope, Outreach, Ring Central, Graphic Design: Adobe Photoshop, Canva, Customer Relationship Management (CRM): Salesforce Cloud, Database Management: SQL, Cloud Computing: SaaS, HR Management: UKG Pro, Remote Access: Citrix
  • Top Net Promoter Score in Customer Service: Awarded highest individual NPS for Q1 2018 at Hertz, Southwest Florida
  • Certification in Copywriting Masterclass: Completed an intensive course in copywriting techniques
  • Florida Gulf Coast Food Pantry: Coordinated weekly distribution of canned goods to support food-insecure students, impacting approximately 50 students weekly.

Timeline

Business Development Representative II

UKG (LEGACY ULTIMATE SOFTWARE GROUP, INC.)
12.2018 - Current

Manager Associate

Hertz
11.2017 - 11.2018

Operations Manager

Fun in the Sun Yacht Charters
05.2017 - 11.2017

Product Support Specialist II

UKG (LEGACY ULTIMATE SOFTWARE GROUP, INC.)

Bachelor of Arts in Communication Studies -

Florida Gulf Coast University

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