Scott Shay
Pendleton,OR
Summary
Forward-thinking Regional Manager with deep understanding of market conditions and regional preferences. Decisive and hardworking leader skilled in making proactive, insightful updates to policies and procedures. Prepared to leverage 25 years of progressive LBM industry experience to positively impact business operations.
Overview
21
21
years of professional experience
Work History
Regional Manager
TAL Building Centers
04.2020 - 04.2024
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Managed P&L to decrease discrepancies and retain timely and under-budget project completion.
Branch Manager
Builders First Source
04.2016 - 02.2020
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
Assistant Manager
Builders First Source
11.2009 - 03.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Reviewed sales and gross profit report to assess company efficiency.
Sales Manager
Builders First Source
10.2003 - 11.2009
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
Education
No Degree - Computational Science
Treasure Valley Community College
Ontario, ORNo Degree - Business Administration And Management
Boise State University
Boise, IDSkills
- Operations
- Staff Training and Development
- Strategic Planning
- Territory Management
- Goals and performance
- Asset Control
- Operations Management
- Sales Development
- Human Resources Management
- Vendor Management
- Cost Reduction
- Industry Expertise
- Sales and marketing strategies
- Sales Planning
- Team Leadership
- Client Relationship Building
Timeline
Regional Manager
TAL Building Centers
04.2020 - 04.2024
Branch Manager
Builders First Source
04.2016 - 02.2020
Assistant Manager
Builders First Source
11.2009 - 03.2016
Sales Manager
Builders First Source
10.2003 - 11.2009
No Degree - Computational Science
Treasure Valley Community College
No Degree - Business Administration And Management
Boise State University
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