Scott Sheldon
Los Angeles,CA
Summary
Dynamic leader with a proven track record at Rogue Machine Theatre, adept in innovation management and fostering customer relations. Excelled in enhancing operational efficiency and driving sales growth through strategic negotiations and effective team mentoring. Demonstrates exceptional problem-solving abilities and adaptability, ensuring company profitability and stakeholder satisfaction.
Overview
4
4
years of professional experience
Work History
Company Manager
Rogue Machine Theatre
11.2021 - Current
- Enhanced operational efficiency by streamlining processes and implementing cost-saving measures.
- Championed process improvements initiatives that led to increased efficiency across departments.
- Negotiated contracts with clients and vendors, securing advantageous terms for the organization.
- Reviewed organizational policies and procedures, recommending updates as necessary to maintain compliance with industry standards.
- Oversaw budgeting and financial management to ensure company profitability and growth.
- Developed and maintained relationships with key stakeholders for improved business partnerships.
- Participated in industry conferences or events as a representative of the company, strengthening brand recognition.
- Introduced innovative solutions to address existing problems, resulting in long-term benefits for the company.
- Worked closely with marketing teams to create effective promotional campaigns that generated leads and boosted sales figures.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Assisted in organizing and overseeing assignments to drive operational excellence.
General Manager
La Vecchia Cucina
03.2021 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reported issues to higher management with great detail.
Education
Associate of Arts - Acting
Neighborhood Playhouse School of The Theatre
New York, NY05-1998
Skills
- Innovation management
- Verbal and written communication
- Sales management
- Negotiation
- Financial records oversight
- Problem-solving abilities
- Multitasking
- Reliability
- Customer Relations
- Operations Management
- Professionalism
- Adaptability
Timeline
Company Manager
Rogue Machine Theatre
11.2021 - Current
General Manager
La Vecchia Cucina
03.2021 - Current
Associate of Arts - Acting
Neighborhood Playhouse School of The Theatre
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