Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Accomplishments
Timeline
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Scott Shepherd

Bossier City,LA

Summary

Forward thinking, reliable and hardworking individual with an immense aptitude for progressive learning and improvement. Experienced in overseeing a complex web of positions and operations, while maintaining an excellent work atmosphere and efficiency. excels in high-paced work environments with room for growth and learning. Performance-driven and industrious attitude with innovative mentality focused on driving company success, customer satisfaction, and employee morale. Brings a bright and lightening attitude that will bolster any company team. Excellent interpersonal skills and highly succeeds in building strong relationships very quickly.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Sales Representative

Aspen Home Improvements
Lancaster, PA
05.2022 - 08.2023
  • Netted over $1.6 Million in Sales, and Wrote over $2 Million in contracts during my employment
  • Average closing percentage of 40% on One Call Closes
  • Fostered relationships with customers to expand customer base and retain business.
  • Created successful strategies to develop and expand customer sales.
  • Demonstrated product features to align with customer needs.
  • Excellent proficiency in customer relationships and service
  • Drove substantial sales through suggestive selling and by promoting add-on purchases.
  • Extremely proficient in a Ten Step Closing system
  • Proficient with SalesForce and OneClick
  • Utilized Hover and RillaVoice to increase sales and customer relations

Sales Representative Specialist

National General
01.2024 - Current
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Set and achieved company defined sales goals.
  • Recorded accurate and efficient records in customer database.
  • Negotiated prices, terms of sales and service agreements.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Stayed current on company offerings and industry trends.
  • Achieved or exceeded company-defined sales quotas.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Followed all company policies and procedures to deliver quality work.
  • Collected, arranged, and input information into database system.
  • Current Book of Business ~$800k

Assistant General Manager/FOH Manager/Bartender

Belvedere Inn
Lancaster, PA
07.2012 - 04.2022
  • Motivated and led team members to work together to achieve superior quality and service.
  • Limited utility, equipment, labor and food expenses by implementing cost-control strategies.
  • Assessed optimal food and liquor inventory while monitoring monthly inventory control for corrective action planning to eliminate expenses.
  • Placed new inventory orders and oversaw correct restocking procedures to maintain optimal functionality.
  • Planned and updated menus to capitalize on changing trends in customer preferences.
  • Developed and implemented promotions and publicity programs, producing increase in dinner and bar business.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Worked with management to plan and implement special events to boost customer numbers and profits.
  • Monitored cash intake to eliminate discrepancies.
  • Oversaw efforts to update computer systems with pricing and specials, including use of Toast and Aloha systems.
  • Developed and deepened community partnerships to create mutually-beneficial relationships and build new revenue channels.
  • Applied knowledge of coverage needs and individual employee strengths to produce effective team schedules.
  • Disciplined and maintained staff of 30+ to provide hospitable, professional service reflecting business initiatives.
  • Identified customer needs and delivered relevant product solutions and promotions.

Dairy Associate

Giant Food Stores
Lancaster, PA
01.2008 - 08.2011
  • Rotated dairy inventory during restocking, checking expiration dates and placing items nearing expiration at front of shelves to prevent loss of inventory.
  • Observed company required safe workplace guidelines and OSHA regulations in stocking and maintaining merchandise.
  • Received dairy shipments and unloaded inventory into appropriate freezers, fridges and other storage locations, assisting management with inventory record keeping.
  • Practiced good company representation procedures, interacting with customers with friendly and professional demeanor to build customer loyalty.
  • Bent, lifted, opened, and moved Heavy skids and packages of inventory.

Education

Focus in Physics - Physics

The University of Texas At San Antonio
San Antonio, TX

Focus in Construction And Engineering Management - Construction And Engineering Management

Millersville University of Pennsylvania
Millersville, PA

High School Diploma -

Manheim Township High School
Lancaster, PA
06.2011

Skills

  • Efficient Alcohol and Smallwares ordering
  • Proficient with Opentable, Aloha, Toast, OneClick, Hover, RillaVoice, and Salesforce
  • Proficient with Microsoft Word, Excel, Powerpoint, and Office
  • Familiar with CAD and hand drafting patent blueprints
  • Outstanding customer service
  • Supervision, training, coaching and development skill
  • Business Development
  • Team leadership strength
  • Business operations background
  • Performance improvements
  • Calm and efficient under pressure and deadlines
  • Well rounded sanitization and safety assurance skills
  • Excellent Communication skills
  • Customer retention
  • Able to work independently
  • One Call Close capability
  • Staff supervision
  • Project management
  • Highly proficient with computers and most technology
  • Excellent work ethic
  • Extremely versatile with a focus on learning and adapting
  • Takes criticism very well
  • Superior troubleshooting skills
  • Efficient
  • Honest and loyal
  • Proficient in mixology
  • Extensive spirits knowledge
  • Outgoing personality
  • Wine, liquor, and beer expertise
  • Able to stand 12-16 hours
  • Able to drive for extended hours throughout the day

Affiliations

  • Junior FireFighter 2007-2009
  • Home improvement projects
  • Car maintenance
  • Computer programming and building
  • Snowboarding, Hiking, Camping and Range Shooting
  • D1 Millersville Mens' Rugby Club 2014
  • Varsity Rifle Team 2007-2010

Certification

  • Personal and Casualty licensed in 46 states. LA -resident License
  • RAMP certified 2012-present

Accomplishments

  • Won “Employee of the year” in 2019 at The Belvedere Inn.
  • Salesman of the month in July of 2022 and April of 2023 at Aspen Home Improvements.

Timeline

Sales Representative Specialist

National General
01.2024 - Current

Sales Representative

Aspen Home Improvements
05.2022 - 08.2023

Assistant General Manager/FOH Manager/Bartender

Belvedere Inn
07.2012 - 04.2022

Dairy Associate

Giant Food Stores
01.2008 - 08.2011

Focus in Physics - Physics

The University of Texas At San Antonio

Focus in Construction And Engineering Management - Construction And Engineering Management

Millersville University of Pennsylvania

High School Diploma -

Manheim Township High School

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Scott Shepherd