Scott Sherman
Waco,TX
Summary
Dynamic On-Site Service Specialist at Grainger with a proven track record in enhancing client satisfaction and driving revenue growth. Expert in troubleshooting technical issues and optimizing inventory management. Recognized for exceptional customer service and problem-solving skills, consistently delivering tailored solutions that meet diverse client needs.
Overview
10
10
years of professional experience
Work History
On-Site Service Specialist
Grainger
04.2019 - Current
- Coordinated on-site service representatives to enhance client satisfaction and streamline service delivery.
- Assisted in troubleshooting technical issues, providing timely solutions to minimize downtime.
- Monitored inventory levels of service parts, ensuring availability for timely repairs and maintenance tasks.
- Identified potential sales opportunities while servicing existing accounts, leading to increased revenue growth for the company.
- Maintained detailed records of all service activities, ensuring accurate documentation and effective communication with colleagues and clients.
- Provided expert advice on product upgrades and enhancements, helping clients make informed decisions for their business needs.
- Mentored junior technicians in proper troubleshooting techniques, enhancing their skills and knowledge in addressing complex problems.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Trained new personnel regarding company operations, policies and services.
- Investigated and resolved customer inquiries and complaints quickly.
On-Site Service Representative
Grainger
05.2016 - 04.2019
- Delivered on-site product support to customers, ensuring timely resolution of issues.
- Managed inventory levels, optimizing stock availability for operational efficiency.
- Boosted client confidence with proactive solutions tailored specifically to their individual needs.
- Contributed to company growth by identifying new business opportunities within existing accounts.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Associate of Applied Science -
McLennan Community College
Waco, TX05-2018
High School Diploma -
Whitehouse High
Whitehouse, TX05-1999
Skills
- Software installation
- Network configuration
- Hardware installation
- Cross-functional support
- Customer service excellence
- Problem-solving skills
- Time management
- Attention to detail
- Understanding customer needs
Timeline
On-Site Service Specialist
Grainger
04.2019 - Current
On-Site Service Representative
Grainger
05.2016 - 04.2019
Associate of Applied Science -
McLennan Community College
High School Diploma -
Whitehouse High