Summary
Overview
Work History
Skills
Certification
Accomplishments
Timeline
Generic

SCOTT SHOWERS

Sicklerville,USA

Summary

Dynamic professional with extensive experience at Holman Automotive, excelling in customer support and issue resolution. Proven track record of exceeding performance metrics and enhancing customer satisfaction through active listening and effective communication. Skilled in sales techniques and data analysis, consistently identifying opportunities for improvement and driving results in fast-paced environments.

Overview

36
36
years of professional experience
1
1
Certification

Work History

CALL CENTER REPRESENTATIVE

Holman Automotive
Mt Laurel, New Jersey
06.2000 - 04.2023
  • Exceeded performance metrics related to call time, quality, and customer satisfaction.
  • Managed and resolved issues with customers during calls by following determined script.
  • Built trust with customers through personalized conversations.
  • Met performance goals and call center metrics in fast-paced performance setting.
  • Demonstrated excellent communication skills by actively listening to customers, responding to their needs, and providing helpful solutions.
  • Ensured customer satisfaction by following up on any unresolved issues or complaints.

Outside Sales Representative

NAPA
Cherry Hill, NJ
01.1998 - 12.1999
  • Monitored industry trends and kept abreast of new developments in the marketplace.
  • Followed up with customers after sale and delivery to ensure satisfaction and resolve any issues that arise.
  • Identified new business opportunities by analyzing market trends and competitor activities.
  • Attended industry trade shows to promote company products and services.
  • Gathered data on competitors' products, prices, and sales techniques.

Auto Sales Representative

Bobs Quality Cars
Lindeneawold, NJ
01.1992 - 12.1998
  • Negotiated prices of vehicles based on customer needs and budget constraints.
  • Resolved customer complaints promptly while maintaining professional demeanor.
  • Ensured showroom displays were updated with accurate pricing information and attractive presentation materials.
  • Prepared paperwork related to the sale such as invoices, contracts, purchase orders.
  • Assisted customers in selecting a vehicle by answering questions and offering information on features, benefits, and warranties.

Repair Manager

Carneys Mobil
Cherry Hill, NJ
01.1987 - 12.1992
  • Provided technical advice and guidance on complex repairs to service technicians.
  • Compiled performance reviews for technicians based upon their individual job responsibilities.
  • Monitored the progress of technicians' work to ensure timely completion of repairs.
  • Identified opportunities for cost savings through improved purchasing practices or alternate suppliers.
  • Inspected repaired items prior to returning them back into service.
  • Maintained an up-to-date inventory of parts used in repairs by tracking stock levels, ordering supplies, and monitoring usage patterns.

Skills

  • Customer Support
  • System Documentation
  • Training And Development
  • Call Center Operations
  • Call management
  • Customer service
  • Issue resolution
  • Sales techniques
  • Customer relationship management
  • Data analysis
  • Follow-up communication
  • Active listening
  • Conflict resolution
  • Time management
  • Inbound phone calls
  • Resolving issues
  • Call control
  • Complaint resolution

Certification

ASE Master Technician

Accomplishments

I was also a MasterTechnician ASE In Car Truck & Damage Analysis & Estimating Certification

Timeline

CALL CENTER REPRESENTATIVE

Holman Automotive
06.2000 - 04.2023

Outside Sales Representative

NAPA
01.1998 - 12.1999

Auto Sales Representative

Bobs Quality Cars
01.1992 - 12.1998

Repair Manager

Carneys Mobil
01.1987 - 12.1992

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SCOTT SHOWERS