Scott Shutt

• Coordinate all aspects of press trials for customer support projects to ensure proper resources are available from R&D, Corporate Technical Support, Commercial Teams, and outside vendors.
• Assisted engineering with the design of the new CTE (Center for Technical Excellence) in Rogers, MN, and oversaw the purchase, acceptance, and installation of the Mark Andy P-5 Performance Series printing press.
• Develop DOEs to support troubleshooting and investigation of project-specific parameters that produce consistent and reproducible results. Develop the same in support of new product and process development.
• Develop training programs for Technical Field Service, R&D, and Quality Department staff on printing 101 basics, as well as advanced programs for specific print disciplines, to improve customer service across the organization.
• Provide technical expertise in the field for customer press trials for new products, process analysis, troubleshooting, and support of customer initiatives.
• Analyze system performance metrics to identify areas for improvement in print processes and/or product development to support customer applications, and optimize technology utilization across the organization.
• Collaborate with cross-functional teams to identify technology needs, and implement strategic solutions for productivity.
• Develop, promote, and maintain co-supplier relationships to enhance collaboration in the field, assist with their product development and product management efforts, and strengthen our organization's market position.

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• Diagnosed technical compatibility issues with ink systems, substrates, and printing equipment through lab testing, and provided solutions for the rectification of issues to customers and co-suppliers.
• Performed color matching for customer requests.
• Collaborated with R&D and Commercial teams on product enhancements and updates.
• Documented technical standard operating procedures and user guides for internal and customer reference for lab proofing and testing of inks.
• Trained new staff on system operations and customer service protocols.
• Provided technical support to customers over the phone and via email.
• Resolved customer inquiries and escalated complex issues as needed.

• Identified needs of customers promptly and efficiently.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Assisted with customer requests and answered questions to improve satisfaction.
• Collaborated closely with team members to achieve project objectives and meet deadlines.

• Conducted thorough inspections of printing inks for quality assurance.
• Calibrated and maintained testing equipment for accurate measurements.
• Collaborated with production teams to identify and resolve quality issues.
• Documented inspection results and compliance with industry standards.
• Trained new team members on quality control procedures and safety protocols.
• Analyzed defects and recommended improvements to enhance product quality.

• 63E1P, M1 Abram Tank System Mechanic.
• Decorations, medals, badges, citations, and campaign ribbons awarded or authorized: Army Service Ribbon, Army Lapel Button, National Defense Service Medal, Mechanic Badge, Good Conduct Medal, Parachute Badge, Sharpshooter (M-16 Rifle), Expert (Hand Grenade), Army Achievement Medal with 2nd Oak Leaf Cluster, Southwest Asia Service Medal with 2 Bronze Stars, Liberation of Kuwait Medal.