Scott Sloan

· Our main task is in the care and safety of pre-adolescent boys from various life-challenging backgrounds, utilizing the organization's Model of Leadership and Service coupled with our training in the Therapeutic Discipline practices and processes.

· Modeling positive parenting roles while serving each boy in their daily routine.

· Additionally, accountable for the management of the house budget, and the logistics of transporting the boys to necessary appointments and activities.

· Gather all promotional products for conferences and church meetings and prepare them to be shipped.

· Order and assemble monthly partnership CDs, DVDs, and MP4s.

Unemployed

· Managing the operations staff of logistics planners/dispatchers and logistic systems in the daily task of working with company fleet drivers and Owner Operators dispatched on customer freight of various cryogenic gases used in their daily business operations.

· Accountable for the efficiency and profitability of the department, resolving problems related to drivers, customers, tractors, or trailers.

· Responsible for operating within the company, state, and DOT safety standards and guidelines.

· Maintaining operations reports and logs on compliance, customer service, driver relations, and financials.

· Worked cross-departmentally with safety, maintenance, and all levels of management.

· Tasked with the care and safety of pre-adolescent boys from various life-challenging backgrounds, utilizing the organization's Model of Leadership and Service coupled with our training in the Therapeutic Discipline practices and processes. Modeling positive parenting roles while serving each boy in their daily routine. Additionally, accountable for the management of the house budget, and the logistics of transporting the boys to necessary appointments and activities.

· Primary responsible for the management of the company's direct outbound logistics operation, comprised of a fleet of 40 drivers and trucks utilizing customer trailers.

· Planning, daily routes for delivery of retail items to Family Dollar retail company stores meeting demand and service expectations.

· Direct accountability for customers and driver issues, safety performance, logistics quality management, driver and staff relations, routing systems, accident investigation, and loss prevention.

· I additionally analyzed and reported on P&L, problem-solving any discrepancy or promoting all opportunities for improvement to directors and VPs.

· I trained all new hire drivers and office staff on all aspects of the logistics operation.

· Primary responsibilities included assisting prayer, and customer service ministers, providing guidance on ministry policies, facilitating purchases over the phone, and monitoring calls.

I was also accountable for managing department projects related to processes and platforms for new development that would enhance the department's growth and development

· Developing optimal customer service for a 4M expedited customer base. Through customer-facing practices that exceeded expectations and ensured timeliness of time-sensitive truckload shipments

· Cultivated sustainable, profitable client relationships through clear communication, timely follow-up, and project efficiency. Assisted in rate negotiation and managing third-party contracts and service levels.

· Directly managed a team of 7 employees to ensure truckload planning and assignment execution was completed promptly and in adherence to company standards

· Oversaw an operating fleet of 300 trucks, all assigned to an expedited 22-26 hour delivery frame for high profile clients, such as Amazon, General Motors, USPS, and FedEx

· Handled employee recruitment, retention, training, development, scheduling, and payroll functions.

· Collaborated cross-departmentally to ensure all customers, drivers, and team members' needs were met.

· Managed and oversaw the entire U.S. region, in regards to equipment planning, shipment timelines, and vendor communication

· Maintained cross-departmental knowledge to ensure a smooth flow of business operations

· Ensured regional matrix initiatives were met consistently, this criterion included timely drop-offs and service, truck performance, customer service, safety, and fuel maximization

· Consistently held 91.5%-98% level of efficiency annually