Summary
Overview
Work History
Education
Skills
Timeline
Generic

Scott Smith

Minneapolis,MN

Summary

Proven leader in driving sales and operational success across various managerial roles, notably at Luther Cadillac. Excelled in relationship building and staff management, boosting revenue and team performance. Skilled in Salesforce.com and motivational techniques, achieving significant client satisfaction and loyalty. Demonstrates a keen ability to enhance customer service and resolve complaints efficiently, ensuring long-term business growth. Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.

Overview

36
36
years of professional experience

Work History

Sales Manager/Finance Manager

Luther Cadillac
11.2020 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.

General Manager

Joe Senser’s
05.2006 - 10.2020
  • $3,000,000 Annual Sales
  • Food Cost 29%
  • Liquor Cost 28% depending on season
  • Labor Cost 30%
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.

General Manager

Applebee's
03.2005 - 05.2006
  • $2,000,000 Annual Sales
  • 27% Food Cost
  • 27% Liquor Cost
  • 29% Labor Cost
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.

Area Director

T.G.I. FRIDAY'S - Bar & Restaurant
01.1998 - 03.2005
  • $3,500,000-$5,000,000 Annual Sales
  • 33% Wine
  • 30% Beer
  • 22% Liquor
  • 26% Labor
  • Analyzed financial performance of area by monitoring budgets and expenses, reviewing financial statements and recommending appropriate actions.
  • Monitored regional performance metrics, providing timely feedback and implementing corrective actions when necessary to ensure goals were achieved consistently across all locations.
  • Increased revenue growth with the implementation of innovative marketing strategies and sales techniques.
  • Performed audits to reduce and control loss and meet internal audit and compliance objectives.
  • Created a culture of accountability among staff members by setting clear expectations regarding job responsibilities and performance goals consistent with company values.

Area Operations Manager

Sbarro's Pizza
12.1996 - 01.1998
  • Maximized profits through thorough financial analysis, identifying areas for cost savings without compromising service quality or employee satisfaction.
  • Enhanced customer satisfaction through focused staff training and regular performance evaluations.
  • Boosted team morale and productivity by fostering a positive work environment and offering regular feedback.
  • Managed multiple projects simultaneously while adhering to strict deadlines and budget constraints.
  • Y2K

General Manager

Aramark
09.1994 - 12.1996
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Managed budget implementations, employee evaluations, and contract details.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.

Bar Manager/General Manager

T.R. McCoys
10.1988 - 09.1994
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Developed strong relationships with suppliers, negotiating favorable terms and pricing.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
  • Safeguarded compliance with health, safety, and sanitation regulations in all operations.
  • Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing [Number]% improvement over prior onboarding process.
  • Managed financial aspects of the business, including budgeting, forecasting, and reporting.
  • Maintained up-to-date knowledge of industry trends and competitor offerings to stay ahead of the curve in the market space.
  • Organized charity events at the venue which garnered positive press coverage while supporting social causes.
  • Monitored financial reports to identify and address areas of concern, improving financial health.

Education

Bachelor of Arts - Business

University of Minnesota
Minneapolis, MN
05.2011

Skills

  • Point of Sale Software
  • ServeSafe
  • Food Vendors include, US Foods, Sysco, BIX, American Fish & Seafood
  • Beverage Vendors include Capitol Beverage, Johnson Brothers, Vinocopia
  • Relationship Building
  • Sales team training
  • Staff Management
  • Goals and performance
  • Motivational Skills
  • Verbal and written communication
  • Sales expertise
  • Sales Presentations
  • Client Relationship Management
  • Positive and upbeat
  • Sales operations
  • Performance Management
  • Order Management
  • Revenue Forecasting
  • Extensive personal network
  • Advanced Salesforcecom user
  • Customer Service
  • Decision-Making
  • Customer Complaint Resolution
  • Inventory Management

Timeline

Sales Manager/Finance Manager

Luther Cadillac
11.2020 - Current

General Manager

Joe Senser’s
05.2006 - 10.2020

General Manager

Applebee's
03.2005 - 05.2006

Area Director

T.G.I. FRIDAY'S - Bar & Restaurant
01.1998 - 03.2005

Area Operations Manager

Sbarro's Pizza
12.1996 - 01.1998

General Manager

Aramark
09.1994 - 12.1996

Bar Manager/General Manager

T.R. McCoys
10.1988 - 09.1994

Bachelor of Arts - Business

University of Minnesota

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