Scott Smith
Coral Springs
Summary
Proven leader with extensive experience in staff management and customer relations, honed at Smith Home Repairs, LLC. Excelled in negotiating with suppliers at United Sheet Metal Co., achieving significant cost savings. Skilled in fostering team leadership and developing safety protocols, leading to enhanced workplace efficiency and a notable increase in client satisfaction.
Overview
25
25
years of professional experience
Work History
Owner
Smith Home Repairs, LLC
07.2013 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Purchaser / Safety Manager
United Sheet Metal Co.
04.2006 - 06.2013
- Negotiated with suppliers, vendors and other representatives.
- Maintained complete documentation and records of all purchasing activities.
- Prepared purchase orders, ensuring accurate data entry and timely communication with suppliers.
- Maintained optimal inventory levels for production needs through effective forecasting and planning.
- Researched suppliers based on availability, quality, selection, and price.
- Achieved cost savings by negotiating contracts and pricing with suppliers.
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Managed and maintained purchase orders and invoices.
- Cultivated relationships with wholesalers and distributors to increase inventory availability.
- Established relationships with vendors to secure competitive pricing and discounts.
- Created hands-on training program for newly hired employees to acclimate each person to company policies and procedures and individual job duties.
- Collaborated with management to develop company-wide safety policies, procedures, and guidelines.
- Conducted thorough accident investigations to identify root causes and prevent future occurrences.
- Developed and implemented safety programs.
- Inspected job sites and facilities to detect potential health hazards and put corrective measures immediately into effect.
- Developed and executed training programs for employees, improving overall safety awareness and compliance.
- Leveraged OSHA standards as a basis for developing effective safety protocols tailored to organizational needs.
- Promoted worksite safety by implementing enhanced lockout and tagout maintenance processes.
- Conducted safety audits and inspections to identify workplace hazards and deficiencies.
Dept. Head /Assistant Manager
Home Depot
11.1999 - 03.2006
- Enforced organizational rules and incorporated policy changes into departments' day-to-day activities.
- Promoted a positive work environment by fostering teamwork, open communication, and recognition of accomplishments among employees.
- Mentored junior team members, providing guidance and support to foster professional growth and success.
- Maintained organized inventory with accurate records through proper ordering, tracking and auditing procedures.
- Improved department operations by capturing numerous opportunities to streamline processes and reduce waste.
- Maximized team performance by hiring, training and disciplining staff to consistently exceed expectations.
- Managed efficient workflows by creating effective schedules and delegating work based on personnel strengths and knowledge.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
Education
High School Diploma -
Marjory Stoneman Douglas
Parkland, Fl.06.1992
Skills
- Customer Relations
- Verbal and written communication
- Staff Management
- Team Oversight
- Negotiation
- Employee Development
- Sales management
- Customer Service
- Team Leadership
- Purchasing and planning
- Employee Scheduling
- Staff training/development
- Delegating Work
Accomplishments
- Competed at the professional level in the sport of BMX from 1986 to 1999 winning 8 State Titles and 3 National Championships traveling on average from 28 to 32 weekends a year. Sponsors - Haro Bicycles, Adidas, Gatorade, Fox, Vans and Oakley. Appearances on ESPN, ESPN 2, National Commercials for Champion Shoes and product advertisement in a multitude of magazines.
- Coached High School Baseball for 12 seasons (6 years) 2016-2023. Head Coach for Little League and Travel Baseball from the ages of 8 to 18 with multiple tournament wins and a undefeated record at the JV level for Coral Springs Charter High School.
Timeline
Owner
Smith Home Repairs, LLC
07.2013 - Current
Purchaser / Safety Manager
United Sheet Metal Co.
04.2006 - 06.2013
Dept. Head /Assistant Manager
Home Depot
11.1999 - 03.2006
High School Diploma -
Marjory Stoneman Douglas
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