Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Scott Smith

Willoughby

Summary

Results-driven project and community development professional with extensive experience in budget management, event coordination, and facilities maintenance. Proven track record of enhancing brand recognition through strong organizational relationships and targeted program design. Highly skilled in strategic planning, operational improvement, and leading diverse teams to achieve organizational objectives while ensuring high standards of quality. Committed to fostering collaborative environments that boost efficiency and employee satisfaction.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Program Manager

NAMI Geauga
Chesterland
12.2024 - Current
  • Organized events such as conferences or seminars aimed at promoting awareness around specific topics relevant to the organization's mission statement.
  • Monitored and reported on program financial performance, implementing cost-control measures to stay within budget constraints.
  • Communicated regularly with external partners to ensure alignment of strategies and goals.
  • Facilitated workshops designed to educate stakeholders about best practices for managing programs successfully.
  • Conducted regular program reviews and status updates with stakeholders, fostering transparent communication and stakeholder engagement.

Community Development Coordinator

Crossroads Health
Mentor
01.2023 - 06.2024
  • Developed and fostered relationships with new client sources through meetings and communication
  • Tracked, monitored, and managed ongoing relationships with potential referral sources
  • Prioritized and customized communication with new client sources to enhance brand awareness in Northeast Ohio and targeted areas
  • Collaborated closely with C-Suite and D-Suite executives to devise and execute a comprehensive marketing plan for products, services, and relations
  • Oversaw the review and update of the marketing plan semi-annually or as needed based on organizational and market opportunities
  • Provided guidance on business opportunities such as partnerships, collaborations, affiliations, and projects aligned with strategic plans
  • Managed stakeholder relationships and delivered quarterly reporting
  • Improved reporting procedures to ensure accuracy and conciseness in accordance with program policies
  • Identified areas for enhancement and implemented changes to increase overall effectiveness by 7.5%
  • Facilitated client referrals to appropriate team members, community agencies, and organizations to address treatment needs
  • Conducted staff development through trainings, workshops, orientations, and learning opportunities
  • Coordinated online and community workshops to promote programs and educate the public on available products and services

Community Outreach Coordinator

Crossroads Health
01.2019 - 01.2023
  • Facilitated communication and coordination among Board Members, CEO, Management, Chief Clinical Staff, and community partners
  • Presented engaging and informative presentations at public gatherings, board meetings, and community events
  • Crafted compelling content for newsletters, social media postings, and educational brochures
  • Developed and implemented successful fundraising programs to support clients and overall business development plan
  • Secured funding through effective grant writing projects
  • Managed event logistics including signage, displays, special needs requirements, printing, and security
  • Trained and motivated volunteers to uphold organizational mission statement
  • Fostered a diverse and inclusive culture by establishing shared values and systems across teams
  • Cultivated new business partnerships within the community to enhance fundraising opportunities
  • Analyzed social media metrics to target potential markets and tailor messaging effectively
  • Implemented online marketing plans utilizing graphic design and videography skills
  • Created engaging video content for client websites and social media platforms
  • Collaborated with graphic designers to produce promotional materials and ad campaigns
  • Stayed current on social media trends through professional conferences and webinars
  • Increased brand awareness and user base through strategic marketing campaigns
  • Worked cross-functionally with sales, product management, and web development teams to launch successful marketing initiatives
  • Developed content strategies for digital media platforms
  • Presented business plans for key initiatives to the Board of Directors during Manager's meetings, including the Car Give Away Program and Outdoor Therapy Project

Buildings and Grounds Manager

Crossroads Health
09.2018 - 12.2018
  • Coordinated and scheduled small to mid-size projects and renovations, ensuring timely completion
  • Oversaw structural maintenance and building operations, playing a key role in oversight
  • Assisted in overseeing preventative maintenance program and recommended new items for improvement
  • Coordinated inspections to ensure compliance with codes and safety regulations
  • Acted as on-call for building emergencies, demonstrating quick problem-solving skills
  • Interacted with building occupants to efficiently resolve day-to-day maintenance problems
  • Coordinated security systems and safety programs to maintain a secure environment
  • Oversaw workflow of subcontractors involved in projects and renovations, ensuring high quality work
  • Delegated tasks to workers daily, considering skill levels, targets, and necessary adaptations
  • Maintained tools and equipment for safe and consistent operation, demonstrating attention to detail
  • Consulted with suppliers for materials to cut costs and ensure timely project completion across all 4 locations

Building Manager/Marketing Consultant

Hollycroft Apartments
08.2017 - 08.2018
  • Spearheaded the development and execution of marketing strategies within budget constraints, analyzing crucial data and consumer demographics to drive tenant growth and revenue
  • Oversaw the preparation of grounds and units for occupancy, utilizing carpentry, painting, and repair skills
  • Initiated team building activities to strengthen relationships between management and staff
  • Improved tenant satisfaction through strategic enhancements
  • Conducted in-depth demographic research to identify target markets, competitor offerings, and effective persuasion tactics
  • Mentored and advised the executive team on business development decisions to maximize profitability, refine marketing strategies, and enhance communications planning

Vice President

Quality Tree Service
11.2001 - 11.2010
  • Strengthened client relationships to improve retention rates
  • Led culture-building initiatives for staff and upper management
  • Coordinated outreach projects with community partners to boost brand visibility
  • Managed marketing efforts and fostered brand loyalty within target audiences
  • Implemented advertising strategies to drive business growth
  • Supervised two crews of 5-7 individuals each for operational efficiency
  • Proficiently handled payroll responsibilities and managed invoices and billings
  • Cultivated relationships with sub-contractors to ensure project success
  • Provided on-site training for new employees for seamless integration
  • Addressed and resolved employee grievances in a timely and professional manner
  • Conducted ongoing education for current employees on company policies and procedures

Education

HVAC Fundamentals -

360 Training
09.2018

Basic Preventative Maintenance -

360 Training
09.2018

High School Diploma -

Madison High School
MADISON, OHIO

Skills

  • Effective Communication Skills
  • Organizational Culture Development
  • Innovative Problem Solving
  • Brand Recognition
  • Strategic Campaign Planning
  • Effective Negotiation Skills
  • Client Engagement Strategies
  • Project Management
  • Collaborative Team Management
  • Strategic Relationship Management
  • Consumer Insights Research
  • Project Management
  • Customer Relationship Development
  • Communication Summaries
  • Content Creation
  • Industrial Painting Proficiency
  • Interior And Exterior Painting
  • Facility Maintenance
  • Skilled in Flooring Installation
  • Drywall Installation Proficiency
  • Woodworking Expertise
  • HVAC System Maintenance

Certification

  • Certified Heart Saver & First Aid, American Heart Association, 216032776994
  • Certified BLS Provider, American Heart Association, 2154127777093
  • HVAC Fundamentals, 09/2018, 000014665821
  • Basic Preventative Maintenance, 09/2018, 000014605964
  • Qualified Mental Health Specialist
  • CPR Certification

References

References available upon request.

Timeline

Program Manager

NAMI Geauga
12.2024 - Current

Community Development Coordinator

Crossroads Health
01.2023 - 06.2024

Community Outreach Coordinator

Crossroads Health
01.2019 - 01.2023

Buildings and Grounds Manager

Crossroads Health
09.2018 - 12.2018

Building Manager/Marketing Consultant

Hollycroft Apartments
08.2017 - 08.2018

Vice President

Quality Tree Service
11.2001 - 11.2010

HVAC Fundamentals -

360 Training

Basic Preventative Maintenance -

360 Training

High School Diploma -

Madison High School

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