Scott Smith
Littleton
Summary
Experienced with maintaining security and control within correctional facilities. Utilizes conflict resolution and de-escalation techniques to manage inmate behavior effectively. Strong understanding of legal and ethical standards, ensuring compliance and safety.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Correctional Officer
Grafton County Department of Corrections
11.2023 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
- Completed intake paperwork, fingerprints, and searches.
- Booked new inmates into facility and processed inmates for release.
Customer Service Representative Team Lead
Pitney Bowes, Inc
10.2000 - 10.2023
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Collaborated with cross-functional departments to resolve complex customer issues in a timely manner.
- Increased first call resolution rates, reducing the need for follow-up calls and improving customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Education
High School Diploma -
Madras High School
Madras, OR06-1991
Skills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Mental health awareness
- Stress tolerance
- Crisis management
- Crisis intervention training
- Central and pod control
Accomplishments
Corrections Academy
Won the Physical Fitness Award at the Corrections Academy
Stress Management Training
Critical Intervention Team Training
600 Club at Grafton County of Corrections
Certification
- Crisis Intervention Team (CIT) Training Certificate - CIT International.
- CPR/AED Certification
- Prison Rape Elimination Act (PREA) Standards Training Certificate.
- Certified County Corrections Officer
Timeline
Correctional Officer
Grafton County Department of Corrections
11.2023 - Current
Customer Service Representative Team Lead
Pitney Bowes, Inc
10.2000 - 10.2023
- Crisis Intervention Team (CIT) Training Certificate - CIT International.
- CPR/AED Certification
- Prison Rape Elimination Act (PREA) Standards Training Certificate.
- Certified County Corrections Officer
High School Diploma -
Madras High School
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