Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Scott Somers

Nisswa,MN

Summary

Accomplished General Manager delivering operational efficiency, driving team engagement, and ensuring high customer satisfaction. Committed to optimizing processes and resolving issues swiftly to support organizational goals.

Overview

35
35
years of professional experience

Work History

General Manager

Serrano's Mexican Restaurant
Queen Creek, Arizona
05.2016 - 08.2024
  • Oversaw daily operations, ensuring seamless business functionality and compliance with standards.
  • Managed staff schedules, facilitated training sessions, and maintained operational efficiency.
  • Developed communication channels among teams to enhance collaboration and engagement.
  • Analyzed operational processes to pinpoint improvement opportunities and implement solutions.
  • Resolved customer complaints promptly, upholding high service quality standards.
  • Monitored inventory levels, placing timely orders to maintain stock availability.
  • Directed financial activities to optimize budgets, funding operations, and maximizing investments.
  • Conducted regular meetings with senior management to assess progress against objectives.

Management Team Leader

Buffets, Inc./HTB Restaurants, Inc.
Scottsdale, AZ
10.1989 - 04.2016
  • Supervised daily restaurant operations to ensure smooth service and customer satisfaction.
  • Trained and mentored staff on service standards and operational procedures.
  • Resolved customer complaints promptly to enhance dining experience.
  • Conducted regular staff meetings to communicate updates and expectations clearly.
  • Implemented training programs for new employees to ensure consistent service quality.
  • Supervised daily opening and closing procedures including checking equipment operation, verifying cash drawer amounts.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Adhered to all food safety regulations.

Education

BBA - Business Management

Arizona State University
Tempe, AZ
05-1986

Skills

  • Operational management
  • Financial oversight
  • Process improvement
  • Inventory management
  • Team leadership
  • Customer relationship management

Timeline

General Manager

Serrano's Mexican Restaurant
05.2016 - 08.2024

Management Team Leader

Buffets, Inc./HTB Restaurants, Inc.
10.1989 - 04.2016

BBA - Business Management

Arizona State University

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