Scott Sorrick

Award- 2023 Top Customer Service Index

• Exceeded monthly sales quotas consistently through effective prospecting and lead follow-up strategies.
• Utilized CRM software effectively for tracking leads, managing contacts, and scheduling appointments.
• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Developed strong rapport with customers and created positive impression of business.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
• Negotiated prices and financing options with clients to close deals successfully.

• Negotiated purchase prices and explained sales, warranty, and optional products.
• Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
• Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
• Engaged with customers to build rapport and loyalty.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

• Negotiated prices and financing options with clients to close deals successfully.
• Established long-term relationships with clients through excellent communication skills, fostering loyalty towards the dealership brand over time.
• Assisted clients in understanding warranty services, ensuring their peace of mind after purchase completion.
• Increased customer satisfaction by providing personalized and attentive service to each client.
• Conducted thorough vehicle walk-arounds to showcase features and benefits, leading to informed purchasing decisions.

• Worked closely with internal team members such as mortgage officers, title agents, construction project managers for seamless transaction coordination.
• Conducted regular follow-ups with prospective buyers, maintaining interest levels and fostering long-term relationships.
• Managed client expectations throughout the home buying process, ensuring smooth transactions and positive experiences.
• Developed strong relationships with potential buyers through excellent communication and customer service skills.
• Handled objections from potential buyers effectively addressing concerns related to pricing location or design features enhancing chances of a successful sale.
• Conducted comprehensive needs assessments with prospective clients identifying their specific requirements leading to tailored property recommendations.
• Organized community outreach events introducing potential customers to newly constructed homes forging meaningful connections between families the neighborhood.

• Increased sales by establishing rapport with potential customers and delivering tailored product presentations.
• Participated in regular sales team meetings to share insights, learn from colleagues, and contribute toward collective goals for enhanced overall performance.
• Enhanced customer satisfaction by addressing concerns, answering questions, and providing exceptional service during door-to-door interactions.
• Established trust with potential clients using transparent communication methods and honest assessments of their requirements.
• Streamlined sales process through efficient planning of daily routes and strategic prioritization of leads.
• Collaborated with other sales representatives in developing successful strategies to increase overall team productivity.

• Attended industry conferences and networking events, expanding professional connections and knowledge of market trends.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Maintained up-to-date knowledge of industry trends by attending training sessions regularly, applying insights gained into daily work routines.
• Helped sales professionals maintain customer relationships by making follow up calls to recent buyers.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Monitored sales trends to adjust sales strategies and meet changing customer demands.

• Supported sales team through effective collaboration, fostering strong working relationships that ultimately contributed to a higher overall sales performance.
• Assisted in establishing a welcoming environment for customers by ensuring all vehicles were well-stocked with promotional materials and information packets.
• Streamlined communication between sales staff and customers by providing accurate updates on vehicle availability status.
• Enhanced overall efficiency of the car lot operation through consistent attention to detail in all tasks performed.