Scott Stern
SAN DIEGO,CA
Summary
Skilled in fostering positive environments and resolving complex issues, I bring a track record of enhancing customer experiences at the Country Club of Rancho Bernardo and previous work establishments. Leveraging empathetic communication and critical thinking, I excel in team collaboration and service excellence. Proficient in hospitality and adept at interpersonal relations, my focus is on continuous improvement and patron satisfaction. Capable of getting any job done accurately and diligently.
Overview
5
5
years of professional experience
Work History
Banquet Server
Country Club of Rancho Bernardo
San Diego, CA
04.2022 - Current
- Worked closely with all staff, bartenders, and fellow servers to ensure swift resolution of problems through easy communication.
- Created and maintained interpersonal relationships with members of the club.
- Applied innovative critical thinking techniques to address and resolve complex issues.
- Maintained an optimistic and cheerful demeanor while respecting personal boundaries.
- Created and fostered a space that is positive to establish a healthy environment. Always continue to uplift.
- Assisted other servers as needed during peak periods or when short-staffed.
- Trained new employees on restaurant procedures and plating techniques.
Server
The Remington Club Skilled Nursing unit
San Diego, CA
10.2020 - 02.2022
- Provided attentive care to seniors in retirement home's dining area.
- Worked diligently and patiently to properly care for each individual and their own needs.
- Served breakfast, lunch, and dinner cheerfully.
- Accommodated unique requests within capacity.
- Elevated mealtime experience through well-timed humor.
- Upheld high standards of sanitation in accordance with health department regulations.
- Monitored dining room for cleanliness and proper set-up at all times.
- Delivered food orders promptly and courteously.
Lifeguard
Swim & Tennis
San Diego, CA
05.2020 - 08.2020
- Maintained constant surveillance of patrons in the swimming area at all times.
- Developed a respectful atmosphere fostering compliance with lifeguard protocols.
- Communicated regularly with supervisors regarding any issues that arose during shifts.
- Provided first aid care to injured patrons.
- Addressed reckless behavior by speaking firmly and restricting access to recreational areas when necessary.
Education
High School Diploma -
Rancho Bernardo High School
San Diego06-2023
Skills
- Analytical problem-solving
- Empathetic
- Strong public speaking and presentation skills
- Proficient in critical thinking
- Inquisitive
- Altruistic
- Understanding
- Conscientious
- Patient
- Confident
Affiliations
- Meditation and yoga
- Religion and philosophy
- Native American and European culture
Timeline
Banquet Server
Country Club of Rancho Bernardo
04.2022 - Current
Server
The Remington Club Skilled Nursing unit
10.2020 - 02.2022
Lifeguard
Swim & Tennis
05.2020 - 08.2020
High School Diploma -
Rancho Bernardo High School
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