Scott Stilson
Shift Manager
Cherokee,NC
Summary
Seasoned Shift Manager successful in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives.
Overview
9
9
years of professional experience
Work History
Shift Manager
Bojangles' Famous Chicken 'n Biscuits
Bryson City , North Carolina
12.2019 - Current
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Helped employees accomplish tasks during peak periods.
- Taught staff upselling techniques to meet revenue targets.
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Upheld company standards and compliance requirements for operations.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
- Maintained safe food handling practices to prevent germ spread.
Crew Leader
Wendy's
Sevierville , Tennessee
05.2015 - 10.2019
- Established and maintained professional working relationships with employees.
- Completed minor adjustments and repairs to assigned equipment.
- Monitored task completion to meet company standards for performance.
- Resolved employee issues, complaints and requests-for-clarification to keep projects on track.
- Mentored newly hired crew members to prepare each for job roles.
- Maintained order and cleanliness of work areas to conform with health codes.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
Education
Grayling High School
Grayling, MI05-2006
Skills
- Inventory Control
- Safety Compliance
- Equipment Troubleshooting
- Team Development
- Handling Customer Complaints
- Training and mentoring
- Cash Handling
- Food and Safety Standards
- Cleaning and sanitation
- ServSafe Certification
- Cash Register Operation
Timeline
Shift Manager
Bojangles' Famous Chicken 'n Biscuits
12.2019 - Current
Crew Leader
Wendy's
05.2015 - 10.2019
Grayling High School
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