Summary
Overview
Work History
Education
Skills
Timeline
Generic

Scott Stilson

Shift Manager
Cherokee,NC

Summary

Seasoned Shift Manager successful in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives.

Overview

10
10
years of professional experience

Work History

Shift Manager

Taco Bell
Whittier , NC
08.2024 - Current
  • Implemented policies and standard operating procedures for continuous improvement.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.

Shift Manager

Bojangles' Famous Chicken 'n Biscuits
Bryson City, North Carolina
12.2019 - 08.2024
  • Managed schedules, accepted time off requests and maintained coverage for shifts.
  • Helped employees accomplish tasks during peak periods.
  • Taught staff upselling techniques to meet revenue targets.
  • Enhanced operations and boosted productivity through employee training, coaching and assignments.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Upheld company standards and compliance requirements for operations.
  • Followed food safety regulations pertaining to sanitation, food handling and storage.
  • Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
  • Maintained safe food handling practices to prevent germ spread.

Crew Leader

Wendy's
Sevierville, Tennessee
05.2015 - 10.2019
  • Established and maintained professional working relationships with employees.
  • Completed minor adjustments and repairs to assigned equipment.
  • Monitored task completion to meet company standards for performance.
  • Resolved employee issues, complaints and requests-for-clarification to keep projects on track.
  • Mentored newly hired crew members to prepare each for job roles.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.

Education

Grayling High School
Grayling, MI
05-2006

Skills

  • Inventory Control
  • Safety Compliance
  • Equipment Troubleshooting
  • Team Development
  • Handling Customer Complaints
  • Training and mentoring
  • Cash Handling
  • Food and Safety Standards
  • Cleaning and sanitation
  • ServSafe Certification
  • Cash Register Operation

Timeline

Shift Manager

Taco Bell
08.2024 - Current

Shift Manager

Bojangles' Famous Chicken 'n Biscuits
12.2019 - 08.2024

Crew Leader

Wendy's
05.2015 - 10.2019

Grayling High School

Similar Profiles

CREATE PROFILE
Scott StilsonShift Manager