Summary
Overview
Work History
Education
Skills
Timeline
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Scott Storm

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

22
22
years of professional experience

Work History

CXR

Gustave A. Larson
01.2023 - Current
  • Satisfy customers needs by efficiently and accurately delivering promises.
  • Fostered positive working relationships with regular customers.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Documented customer interactions in internal database to maintain customer service history details.
  • Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
  • Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue.
  • Enhanced industry and technical knowledge through active participation in learning and growth opportunities.

CSR

Gustave A. Larson
06.2014 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Cross-trained and provided backup support for organizational leadership.

HVAC Technician

All Season's Htg & Clg
08.2001 - 06.2014
  • Performed troubleshooting on HVAC systems to determine root cause of issues.
  • Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
  • Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
  • Installed commercial and residential equipment per manufacturer specs and company policies.
  • Project Manager.
  • Conducted sales calls and job estimating.

Education

High School Diploma -

Green Bay East High School
Green Bay, WI
06.2001

Skills

  • Rewards Programs
  • Maintaining Clean Efficient Work Areas
  • Operational Efficiency
  • Customer Order Management
  • Building Customer Relations
  • Efficient & Accurate Multi Tasking
  • Effective Customer Communication
  • Operating Procedures and Policies
  • Advertising Campaigns

Timeline

CXR

Gustave A. Larson
01.2023 - Current

CSR

Gustave A. Larson
06.2014 - Current

HVAC Technician

All Season's Htg & Clg
08.2001 - 06.2014

High School Diploma -

Green Bay East High School

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Scott Storm