Scott Strain

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Customer sales and service, familiarity of all staff functions, store operations, management directives, stockroom and store maintenance and company policies and practices which effect each phase of business.
• Monitored sport seasons and trends to best set up the store and address consumer needs.
• Regular communication with corporate office in regards to sales and merchandise needs or promotions.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Developed strong working relationships with staff, fostering a positive work environment.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Facilitated clear communication between employees and upper management through regular meetings and updates.
• Generated repeat business through exceptional customer service.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Increased sales through effective merchandising strategies and targeted promotions.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Monitored sales trends to highlight different products.
• Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
• Implemented loss prevention strategies, significantly reducing shrinkage.
• Improved customer satisfaction by resolving complaints and inquiries promptly.
• Oversaw daily operations to maintain store cleanliness and organization.

General Fabrication using mostly MIG welding. For Pac Fab I build mostly home interior

elements such as mantles, buckets/ brackets for beam connections trim work. Also at

Pac Fab we fabricate parts needed for our parent company, Pacific Construction,

including stairs, railings, concrete structural supports, and other elements associated

with building. Fabricated components and structures following customer requirements.

Left because of a dishonest company. Ask me and I will be glad to go into details in

person

As a member of the fabrication branch of the maintenance dept. My responsibilities included,

but not limited to, fabrication,repair, and machining of parts to help the mill maintain production.

This would include design and fabrication of prototypes to help the plant run more efficiently, as well as regular machining on high wear parts. Day to day tasks would include use of manual

lathe, manual mill, GTAW, GMAW, typical steel fabrication. Machining multiple replacement

parts to have in stock for millwrights, so they are able to perform maintenance duties.

Laid off due to sell of company and fab/ machine shop closure.