Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Scott Stresau

Scott Stresau

Houston,TX

Summary

Accomplished Server Trainer with a proven track record at Herrera Restaurant Group, enhancing team efficiency and guest satisfaction through expert training and mentorship. Skilled in POS System proficiency and exceptional communication, Significantly increased sales by upselling, fostering positive client relationships, and ensuring high-quality service standards.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Server Trainer

Herrera Restaurant Group
09.2023 - 08.2024
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.

Server

Carrabbas Original
01.2021 - 03.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Server/ Banquet Captain

Truluck's
12.2012 - 05.2020
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Increased sales significantly by upselling higher-end products to customers.
  • Fostered positive client relationships, leading to repeat business, by providing exceptional service and attention to detail.

Education

Some College (No Degree) - Hotel, Motel, And Restaurant Management

Texas Tech
Lubbock, TX

Memorial High School
Houston, TX
01-2000

Skills

  • Effective Time Management
  • Safe Food Handling
  • Menu Memorization
  • Order Accuracy
  • Upselling strategies
  • Team Member Training
  • High-volume dining
  • POS System proficiency
  • Food presentation
  • Server etiquette
  • Policy Enforcement
  • Exceptional communication
  • Quality Control

Certification

Food Handlers Certificate

TABC Licence

Timeline

Server Trainer

Herrera Restaurant Group
09.2023 - 08.2024

Server

Carrabbas Original
01.2021 - 03.2023

Server/ Banquet Captain

Truluck's
12.2012 - 05.2020

Some College (No Degree) - Hotel, Motel, And Restaurant Management

Texas Tech

Memorial High School

Similar Profiles

CREATE PROFILE
Scott Stresau