Summary
Overview
Work History
Skills
Accomplishments
Certification
Timeline
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Scott Strupp

Everett,WA

Summary

With a proven track record at Embassy Suites, I excel in team management and inventory control, enhancing operational efficiency and customer satisfaction. My leadership significantly reduced staff turnover, fostering a positive, inclusive work environment. Skilled in customer engagement and staff development, I consistently deliver exceptional service, driving repeat business.


Overview

8
8
years of professional experience
1
1
Certification

Work History

Restaurant Manager

Embassy Suites
04.2020 - 02.2025
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.

Banquet Captain

Embassy Suites
03.2017 - 04.2020
  • Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Increased repeat business by developing strong relationships with clients and consistently delivering exceptional service.
  • Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.

Banquet Bartender

Embassy Suites
12.2016 - 03.2017
  • Prepared for events by setting up bar, stocking supplies, and arranging tables.
  • Contributed to successful events by setting up mobile bars in various locations according to event specifications.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Skills

  • Team management
  • Inventory control and record keeping
  • Customer engagement
  • Passion for customer satisfaction
  • Food service background
  • Monitoring food preparation
  • Calm and pleasant demeanor
  • Relationship building

Accomplishments

  • Supervised team of 17 staff members.
  • Increased overall sales by 15% while reducing beverage costs by 5%, leading to increased profits in the last 4 years.
  • Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining beverage and dinner menus.
  • Achieved 100% from staff on Hilton Management Surveys.

Certification

  • Current Food Worker Card.
  • Current MAST Class 12 Card

Timeline

Restaurant Manager

Embassy Suites
04.2020 - 02.2025

Banquet Captain

Embassy Suites
03.2017 - 04.2020

Banquet Bartender

Embassy Suites
12.2016 - 03.2017

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Scott Strupp