Scott Stupelli
Columbus,OH
Summary
Dynamic and dependable professional with a strong work ethic, honed at Hilton Hotel Downtown Columbus. Expert in guest relations and exceptional customer service, fostering a welcoming environment that enhances guest satisfaction. Proven ability to train staff and maintain safety standards, ensuring a positive experience for all visitors.
Overview
7
7
years of professional experience
Work History
Lead Lobby Attendant
Hilton Hotel Downtown Columbus
04.2017 - 12.2023
- Maintained cleanliness and organization in lobby area to enhance guest experience.
- Assisted guests with inquiries, providing information on hotel amenities and services.
- Monitored lobby activities to ensure safety and comfort for all guests.
- Collaborated with housekeeping staff to maintain high standards of cleanliness.
- Trained new staff on lobby protocols and customer service best practices.
- Managed lost and found items, ensuring proper documentation and follow-up with guests.
- Developed rapport with guests, fostering a welcoming environment that encouraged return visits.
- Monitored lobby activity and reported any suspicious behavior to hotel security, maintaining a safe environment for all visitors.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their concerns.
- Participated in hotel-wide safety drills and training sessions, maintaining preparedness for emergency situations.
Education
Associate of Arts - Business Management
Marion Technical College
Marion, OHAssociate of Arts - Hotel/Restaurant Management
Hocking Technical College
Chillicothe, OHSkills
- Dependability
- Strong organization
- Discretion and confidentiality
- Guest relations
- Excellent customer service
- Strong work ethic
- Positive attitude
- Teamwork and collaboration
Timeline
Lead Lobby Attendant
Hilton Hotel Downtown Columbus
04.2017 - 12.2023
Associate of Arts - Business Management
Marion Technical College
Associate of Arts - Hotel/Restaurant Management
Hocking Technical College
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