Scott Sturdevant
Middleton,WI
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Trainer and operational problem-solver with collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
15
15
years of professional experience
8
8
years of post-secondary education
Work History
Clinical Laboratory Scientist
Spherion/ Exact Sciences Contractor
Middleton, WI
05.2025 - Current
- Conducted laboratory tests following established protocols and safety standards.
- Operated and maintained laboratory equipment for accurate test results.
- Documented test results in laboratory information systems for tracking and reporting.
Shift Leader
Marcus Point Cinema
Middleton, WI
12.2010 - Current
- Delegate tasks, make sure everyone is doing getting there tasks done correctly and retraining if not. Training new employees, employees and special needs employees. Leading the team in my designated area per shift.
- Supervised team members during shifts to ensure efficient operations.
- Managed customer service issues to maintain a positive guest experience.
- Trained new staff on theater protocols and service standards.
Guest Advocate
Target
Middleton, WI
12.2024 - 07.2025
- Assisted guests with inquiries and provided product information.
- Handled guest transactions efficiently at checkout stations.
- Resolved customer issues and ensured satisfaction through effective communication.
- Guest service desk and returns.
- Supported guest services by answering phone calls and directing inquiries appropriately.
Education
Bachelor of Science - Pre-Biomedical Professions
University of Wisconsin, Whitewater
Whitewater, WI 06.2014 - 05.2022
Skills
- Employee training
- Task delegation
- Customer service
- Team supervision
- Shift management
- Guest relations
- Conflict resolution
- Service standards
- Communication skills
- Problem solving
- Leadership skills
- Performance evaluation
- OSHA regulations compliance
- Equipment troubleshooting
- Rules enforcement
- Strong verbal and written communication
Timeline
Clinical Laboratory Scientist
Spherion/ Exact Sciences Contractor
05.2025 - Current
Guest Advocate
Target
12.2024 - 07.2025
Bachelor of Science - Pre-Biomedical Professions
University of Wisconsin, Whitewater
06.2014 - 05.2022
Shift Leader
Marcus Point Cinema
12.2010 - Current