Scott Sullivan

Began working with SealMaster as a satellite Store Manager.(2 years)

• Worked with sealcoating and pavement maintenance machines and products
• Handled daily customer transactions and sale of material.
• Loading customers with material from our bulk tanks using air pumps and a sequence of valves.
• Processed cash and card transactions and maintained daily logging of sales.
• Balanced cash box and made daily deposits.
• Developed customer relationships and communication to provide top tier service and customer satisfaction.
• Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
• Developed rewards program that significantly increased repeat business by rewarding loyal customers.
• Targeted new customers and promoted our brand and benefits.
• Preformed specific maintenance tasks.
• Gained basic mechanic knowledge.
• Acquired Forklift Certification.

Promoted to Assistant Supervisor(1 Year)

• Helped supervise 6 satellite storefronts.
• Trained new store managers on daily store routines, standards, paperwork, and product knowledge.
• Transferred inventory within the company to different store locations.
• Providing advice, knowledge, and problem solving solutions to customers and employees.

Took over as Lead Coordinator for Equipment Rental Program(2 Years)

• Coordinated and scheduled equipment rentals
• Communicated with customers to insure a proper system and sustain a quality customer experience standard.
• Preform a equipment checklist during pick-up and drop-off to ensure working machines and no damage.
• Routine maintenance and repairs on equipment.

This role eventually lead me to Equipment and Product Demonstration Coordinator.

• Worked with Contractors and Municipalities to provide equipment and product demonstrations.
• Trained crews on how to properly and safely operate equipment.
• Trained crews on specific techniques to apply products.
• Provided knowledge and advice to aid in efficient and cost effective services.
• Visited Municipalities in order to collect contact information
• Follow up with emails and phone calls to coordinate demonstrations.
• Attended events and assisted in representing SealMaster
• Created product visuals and samples for customers to reference.

• Stocked and organized shelves according to layout plan.
• Conducted daily orders for dairy and frozen food departments.
• Assisted in training new employees on proper stocking techniques, enhancing overall team performance.
• Receiving of new shipment arrivals through efficient unloading, sorting, and staging.
• Continuous backroom inventory management, stocking, rotation, organization, and disposing of expired product.
• Blocked and faced products on displays and shelves in accordance with company policy.
• Building sale displays and endcaps according to layout plans
• Maintained acceptable customer service.
• Developed Relationships with outside product vendors and confirmed product orders and deliveries.
• Practiced the use of pallet jacks and walk behind sky jack.