Scott Sullivan
Tolland
Summary
Dynamic Parts Manager with a proven track record at Hartford Harley Davidson, excelling in inventory management and customer service. Enhanced operational efficiency through innovative purchasing strategies and staff training, resulting in improved customer satisfaction. Skilled in vendor relations and problem-solving, consistently achieving productivity targets while fostering strong client relationships.
Overview
21
21
years of professional experience
Work History
Parts Manager
Hartford Harley Davidson
08.2023 - Current
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Implemented quality control measures for incoming parts to reduce return rates and improve overall product quality.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Supervised and trained staff on product knowledge and customer service.
- Maintained up-to-date knowledge on industry trends and advancements in technology to continuously improve operations within the department.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Initiated cross-training programs for staff members, creating a more versatile workforce capable of handling various tasks within the department.
Parts Manager
Sheldons Harley Davidson
01.2022 - 08.2023
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Ordered parts for customers, repair shops and [Type] department for use in [Type] and [Type] equipment.
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
- Provided timely, insightful and accurate reports to upper management.
- Ordered parts for customers, repair shops, and service departments for use in [Type] equipment.
- Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
- Analyzed sales data to identify trends, optimizing inventory levels accordingly and minimizing stockouts or overstock situations.
- Established effective communication channels with other departments to streamline processes and improve interdepartmental collaboration.
- Streamlined inventory management processes, significantly reducing part shortages and enhancing service efficiency.
- Coordinated with service department to ensure seamless availability of parts, improving overall service turnaround times.
- Maintained meticulous records of parts warranties, ensuring customers received entitled benefits and fostering trust.
Parts Advisor
Hartford Harley Davidson
06.2020 - 01.2022
- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
- Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
- Developed comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
- Assisted with training new team members, sharing insights and best practices gleaned from years of experience in the field.
- Increased sales revenue through upselling, cross-selling, and recommending suitable alternatives when required items were unavailable or discontinued.
- Managed returns and warranties efficiently, minimizing financial loss for the company while maintaining positive customer relationships.
- Organized parts storage and stocked inventory according to established guidelines.
- Assisted customers in finding appropriate parts promptly.
Service Advisor
Gengras Harley Davidson
02.2018 - 06.2020
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Parts Advisor
Gengras Harley Davidson
05.2004 - 02.2018
- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
- Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
- Assisted with training new team members, sharing insights and best practices gleaned from years of experience in the field.
- Maintained a clean and organized workspace, promoting an efficient work environment conducive to productivity and accuracy.
- Increased sales revenue through upselling, cross-selling, and recommending suitable alternatives when required items were unavailable or discontinued.
- Created detailed reports on inventory levels, movement trends, and potential discrepancies for review by upper management as needed.
- Reduced turnaround time for repairs by ensuring timely delivery of essential components to the service department.
- Organized parts storage and stocked inventory according to established guidelines.
- Assisted customers in finding appropriate parts promptly.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
Education
GED -
Manchester High School
Manchester, CT Skills
- Customer service
- Invoice processing
- Inventory management
- Ordering parts
- Improving customer satisfaction
- Stock management
- Vendor relations
- Inventory auditing
- Returns processing
- Purchasing strategies
- Goal setting
- Customer relations
- Coordinating paperwork
- Staff training
- POS systems operations
- Sales promotion
- Performance improvement
- Operations management
- Problem-solving
- Hardworking and reliable
- Management
- Client relations
Timeline
Parts Manager
Hartford Harley Davidson
08.2023 - Current
Parts Manager
Sheldons Harley Davidson
01.2022 - 08.2023
Parts Advisor
Hartford Harley Davidson
06.2020 - 01.2022
Service Advisor
Gengras Harley Davidson
02.2018 - 06.2020
Parts Advisor
Gengras Harley Davidson
05.2004 - 02.2018
GED -
Manchester High School
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