Scott Swanson
Sarasota,FL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
37
37
years of professional experience
Work History
Telecommunications Technician
Frontier
Venice, US
12.1998 - 08.2020
- Installed, maintained, and repaired telecommunications equipment and systems effectively.
- Diagnosed technical issues with telecommunications systems, ensuring swift resolutions.
- Provided technical support for customers during service disruptions or outages.
- Responded promptly to service requests, minimizing downtime for clients' telecommunications services.
Business Manager
Fairfax Pawn
Fairfax, US
06.1991 - 08.1999
- Streamlined day-to-day operations, focusing on budgeting, forecasting, and resource allocation.
- Implemented cost-saving measures, achieving significant reductions in operational expenses.
- Optimized inventory management processes to maintain ideal stock levels and minimize carrying costs.
- Cultivated strong relationships with key clients, leading to increased repeat business and customer satisfaction ratings.
Assistant Manager
Home Services
Alexandria, US
06.1983 - 08.1991
- Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
- Served as a point of contact for escalated customer complaints and issues, resolving them promptly and effectively.
Education
Psychology -
Old Dominion University
Norfolk, VA05.1983
Skills
- Vehicle operation
- Safety compliance
- Effective communication
- Problem solving
- Customer relationship management
- Time management
Timeline
Telecommunications Technician
Frontier
12.1998 - 08.2020
Business Manager
Fairfax Pawn
06.1991 - 08.1999
Assistant Manager
Home Services
06.1983 - 08.1991
Psychology -
Old Dominion University
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