Scott Tawse
Oak Park,IL
Summary
Results-driven handyman and store manager with a solid background in project management and operational efficiency. Experienced in executing complex projects, optimizing workflows, and improving customer experiences through innovative solutions.
Overview
34
34
years of professional experience
Work History
Handyman
Various
Chicagoland area
05.1997 - Current
- Cultivated robust client relationships through effective communication techniques.
- Supported design implementation in remodeling projects to enhance aesthetic appeal.
- Installed fixtures, cabinets, and various home improvement elements to elevate functionality.
- Executed general maintenance tasks, including plumbing and electrical repairs, ensuring operational efficiency.
- Installed kitchen appliances, including refrigerators and dishwashers, for improved household convenience.
- Constructed outdoor decks using treated lumber to extend usable living space.
Store Manager
RTT Cycle Shop
09.2019 - 08.2025
- Managed store operations with a focus on enhancing customer service and operational efficiency while integrating technology solutions.
- Oversaw daily store operations, ensuring smooth workflows and excellent customer service.
- Managed vendor relations and purchasing, optimizing product availability and pricing.
- Led the migration of POS systems, improving transaction efficiency and reporting accuracy.
- Redesigned and executed store layout to enhance customer experience and drive sales.
- Developed an online scheduling system for bicycle tune-ups, streamlining service requests and customer interactions and satisfaction.
Director of Global Information Technology
SRAM
01.2007 - 12.2017
- Experienced IT leader with a strong background in strategic transformation and project management, seeking to leverage handyman knowledge and customer service skills as an Office Manager at Ace Handyman Services.
- Managed a $2MM budget and led a diverse team of 55 across multiple regions, enhancing operational agility and responsiveness.
- Restructured departmental roles to improve efficiency, aligning with rapidly changing market demands.
- Oversaw significant IT projects, including a successful migration of 110 physical servers to a virtualized environment, ensuring robust data governance and security.
- Implemented collaboration tools that improved communication among global teams, fostering a culture of continuous improvement and reducing operational costs.
- Presented strategic initiatives to executive leadership, showcasing strong communication and organizational skills.
Global MIS Manager
SRAM
01.2001 - 12.2007
- Oversaw a global team to standardize practices and enhance operational efficiency across multiple regions.
- Spearheaded the integration of technology for five acquisitions, unifying diverse networks into a cohesive global framework.
- Worked closely with various departments to streamline business processes and implement cost-effective technology solutions, prioritizing innovation and continuous improvement.
- Built a collaborative team of independent MIS professionals worldwide, aligning them with shared strategies and objectives.
- Standardized practices across global MIS teams to enhance operational efficiency.
- Integrated technology for five acquisitions, creating a unified global network.
- Streamlined business processes in collaboration with cross-functional teams.
- Implemented innovative, cost-effective technology solutions focused on continuous improvement.
- Developed a cohesive team of independent MIS professionals aligned with strategic goals.
MIS Manager
SRAM
01.2000 - 01.2001
- Office Manager with a focus on handyman knowledge, responsible for overseeing operations and enhancing customer experience through effective communication and solution-oriented engagement.
- Led a U.S. team focused on technology and operations, ensuring systems and processes supported core business goals.
- Promoted the effective use of technology to streamline office functions and improve service delivery.
- Implemented best practices in information security and operational efficiency, enhancing overall business performance.
SAP Basis Manager
SRAM
01.1997 - 01.2001
- Managed the design and implementation of an integrated SAP infrastructure, ensuring operational support for global back office processes.
- Oversaw project management and execution, including testing and selection of hardware and software systems.
- Maintained a standardized SAP environment, enabling efficient business operations and informed decision-making.
- Implemented multiple SAP modules (CRM, SCM, FICO, MM, SD, PP, QM) to enhance operational efficiency.
- Developed a unified back office ERP system across 9 countries, improving consistency and streamlining processes.
Contractor
Gavin Creaden Construction
06.1991 - 05.1997
- Handyman expertise, focusing on customer relations and project management in home improvement.
- Managed client communications and relations to ensure satisfaction and repeat business.
- Handled plumbing and electrical tasks, demonstrating diverse handyman skills.
- Conducted demolition and site preparation, ensuring safe and efficient job site conditions.
- Performed project bidding and estimation to provide accurate cost assessments for clients.
- Interpreted blueprints to guide project execution and align with customer expectations.
Education
Bachelor of Arts (B.A.) -
Columbia College
Chicago, IlSkills
- SAP
- Plumbing repair
- Electrical repair
- Home remodeling
- Problem solving
- Effective communication
- Bathroom and kitchen renovations
- Cabinet installation
- Yard maintenance
- Microsoft Office
- G-Suite & Sharepoint
- Lightspeed
Community And Professional Organizations
- Little League, Coach, 01/01/05, 01/31/13
- Laura Southwick Foundation, Board Member, 01/01/06, 01/31/17
Timeline
Store Manager
RTT Cycle Shop
09.2019 - 08.2025
Director of Global Information Technology
SRAM
01.2007 - 12.2017
Global MIS Manager
SRAM
01.2001 - 12.2007
MIS Manager
SRAM
01.2000 - 01.2001
Handyman
Various
05.1997 - Current
SAP Basis Manager
SRAM
01.1997 - 01.2001
Contractor
Gavin Creaden Construction
06.1991 - 05.1997
Bachelor of Arts (B.A.) -
Columbia College
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