Summary
Overview
Work History
Education
Skills
Timeline
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Scott Taylor

Petersburg,Virginia

Summary

Capable professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.

Overview

10
10
years of professional experience

Work History

DELIVERY DIVER

FritoLay Delivery Driver (PEPSICO)
Richmond, VA
03.2020 - Current
  • Organized, placed and maintained back-room inventory in proper location
  • Established and maintained relationships with appropriate store personnel
  • Experienced in transporting perishable cargo and hazardous materials while complying with federal, state, and local regulations
  • Outstanding safety and driving record with professional and courteous demeanor
  • Effortlessly coordinate loading and unloading and plan efficient routes to avoid delays.
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Verified accuracy of items loaded onto truck against shipping documents.

PACKAGE DELIVERY DRIVER (SEASONAL)

UPS
05.2019 - 03.2020
  • Completes deliveries by driving truck or van to and from vendors
  • Maintains truck or van by completing preventive maintenance requirements; arranging for repairs
  • Compliance of company, state and federal guidelines particularly as it relates to OSHA and DOT for the safety of all personnel
  • Perform pre-trip inspections of equipment, paperwork and loaded product to ensure accuracy of order
  • Safely unload product and deliver to the assigned area as directed by the customer
  • Verified & recorded the count & condition cargo was received
  • Scanning parcels, Loading, and unloading shipping docks Receive trucks and unload merchandise
  • Worked in a fast-paced, physical environment stacking packages in precise order on large trucks bound for delivery.

IT Technician/Lead CSR

T-Mobile
Richmond, VA
10.2016 - 05.2018
  • Answer incoming customer inquiries approximately 70-80 calls
  • Collaborate with management teams to stay updated on new products, services, and policies
  • Record customer information within our customer service database
  • Engage with clients in a friendly and professional manner while actively listening to their concerns
  • Offer support and solutions to customers in accordance with the company's customer service policies
  • Other duties as requested
  • Operated point-of-sale systems accurately and efficiently to process customer orders quickly.
  • Maintained inventory records of IT equipment and supplies.
  • Assisted with the deployment of new applications and updates to existing applications.

CUSTOMER SERVICE REPRESENTATIVE

General Dynamics Information Technology, Chester
08.2014 - 05.2017
  • Answered approximately 40-60 calls per day
  • Adhere to and support service level metrics that includes schedule adherence, average handle time, response accuracy and quality metrics
  • Monitors multiple calls to insure quality and efficiency
  • Demonstrates strong interpersonal and communication skills
  • Adhere to the Privacy Act as it relates to the confidentiality of information received.

Education

High School Diploma -

DINWIDDIE HIGH SCHOOL
Dinwiddie, VA
06-2008

Skills

  • Debugging
  • Application installations
  • Technical Support
  • Remote Support
  • Information Security
  • Complaint resolution
  • Data Entry
  • Data Collection
  • Call Management
  • Account updating

Timeline

DELIVERY DIVER

FritoLay Delivery Driver (PEPSICO)
03.2020 - Current

PACKAGE DELIVERY DRIVER (SEASONAL)

UPS
05.2019 - 03.2020

IT Technician/Lead CSR

T-Mobile
10.2016 - 05.2018

CUSTOMER SERVICE REPRESENTATIVE

General Dynamics Information Technology, Chester
08.2014 - 05.2017

High School Diploma -

DINWIDDIE HIGH SCHOOL

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Scott Taylor