Summary
Overview
Work History
Education
Skills
Timeline
Generic

SCOTT THIEDE

Leesburg

Summary

Outgoing and dedicated professional with extensive experience in public engagement, community outreach, and customer-focused roles. Specialized in intersectional marketing strategies, event coordination, and pension benefits support. Known for delivering exceptional client service, building lasting community relationships, and maintaining a strong work ethic across fast-paced and high-stakes environments.

Overview

10
10
years of professional experience

Work History

Pension Specialist

Alight
08.2024 - Current
  • Provided clear, empathetic guidance to participants on pension plans, retirement eligibility, and payout options.
  • Delivered personalized pension estimates using plan-specific formulas.
  • Assisted clients in choosing appropriate distribution methods and processed account modifications.
  • Known for accuracy, composure, and clear communication during sensitive conversations.

Event Marketing Specialist

Bath Fitter
01.2023 - Current
  • Collaborated with cross-functional teams to deliver seamless event experiences for attendees.
  • Streamlined processes by creating efficient systems for tracking event-related data.
  • Increased event attendance by developing and implementing strategic marketing campaigns.
  • Cultivated relationships with vendors, negotiating contracts to secure cost-effective services for each event.

Event Promoter

ATN Marketing
06.2021 - Current
  • Collaborated with the marketing team to create engaging promotional materials that effectively showcased each event''s unique offerings.
  • Developed strong relationships with clients, understanding their needs and preferences to deliver tailored event experiences.
  • Managed event logistics, ensuring smooth operations and a positive experience for guests.
  • Coordinated large-scale events from concept to completion, including venue selection, design, promotion, and on-site management.

Community Event Coordinator

AmeriCorps VISTA
09.2023 - 07.2024
  • Facilitated open communication among team members, fostering collaboration and idea-sharing for ongoing improvement of events.
  • Coordinated volunteer efforts for seamless event execution, contributing to a positive experience for all attendees.
  • Boosted community engagement by organizing and executing diverse, inclusive events.
  • Mentored junior staff members in best practices for event management, contributing to overall team success.

Organizer

League of Conservation Voters
08.2022 - 11.2022
  • Demonstrated exceptional time management skills while working on multiple projects simultaneously without compromising quality or deadlines.
  • Leveraged social media tools effectively to create buzz around events, driving increased registrations and engagement.
  • Maintained clear communication channels between all parties involved in the event planning process, ensuring timely updates and issue resolution.
  • Scheduled and organized catering, transportation and staffing to manage event logistics.

Community Advocate / Organizer

Working America
11.2021 - 11.2022
  • Monitored trends in community needs to ensure the timely delivery of appropriate services.
  • Worked as team with family services and education staff throughout program.
  • Advocated for marginalized populations in policy discussions, amplifying their voices in decision-making processes.
  • Coordinated volunteer efforts to bolster community engagement and increase program capacity.
  • Conducted recruiting activities in community to increase program reach.

Veteran Liaison

AmeriCorps
09.2021 - 09.2022
  • Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
  • Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
  • Contributed to the successful execution of company-wide initiatives through diligent tracking of project milestones and deliverables.
  • Developed effective improvement plans in alignment with goals and specifications.

Customer Service Representative

The Cleveland Orchestra
09.2019 - 03.2021
  • Provided support to patrons and raised over $120,000 for fundraising.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Organizer

Ohio Democratic Party
08.2020 - 11.2020
  • Led GOTV efforts and volunteer events from multiple staging locations.
  • Strategized with candidates and campaign leads.
  • Developed systems-based approach to establish successful completion of event tasks.
  • Collaborated with cross-functional teams to ensure smooth execution of large-scale events, resulting in positive feedback from stakeholders.

Enumerator

U.S. Department of Commerce
07.2020 - 10.2020
  • Managed time effectively while working independently, prioritizing tasks to meet project deadlines consistently.
  • Traveled door-to-door in assigned communities and requested participation in census interview, clearly explaining process and purpose.
  • Maintained accurate records of completed surveys, contact information, and other relevant data as required by the project scope.
  • Resolved any discrepancies in collected data by cross-referencing records and following up with respondents when needed.

Inventory Manager

Plato’s Closet
02.2017 - 08.2019
  • Created and updated regular inventory reports and records.
  • Maintained sufficient inventory levels to meet customer demands at all times.
  • Analyzed inventory data to identify and address stock discrepancies.
  • Participated in regular cycle counts to confirm accuracy of inventory records.

Administrator

Restoring Our Community Strength
04.2015 - 03.2016
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.

Education

Bachelor's Degree - Communications

University of Phoenix

High School Diploma - undefined

Westlake High School

Skills

  • Client Needs Assessment
  • Public Speaking & Outreach
  • Event & Brand Promotion
  • Traditional & Digital Marketing
  • Customer Service Excellence
  • Database & Recordkeeping
  • Word Processing & Documentation
  • Time Management & Organization
  • Pension Estimates & Account Support

Timeline

Pension Specialist

Alight
08.2024 - Current

Community Event Coordinator

AmeriCorps VISTA
09.2023 - 07.2024

Event Marketing Specialist

Bath Fitter
01.2023 - Current

Organizer

League of Conservation Voters
08.2022 - 11.2022

Community Advocate / Organizer

Working America
11.2021 - 11.2022

Veteran Liaison

AmeriCorps
09.2021 - 09.2022

Event Promoter

ATN Marketing
06.2021 - Current

Organizer

Ohio Democratic Party
08.2020 - 11.2020

Enumerator

U.S. Department of Commerce
07.2020 - 10.2020

Customer Service Representative

The Cleveland Orchestra
09.2019 - 03.2021

Inventory Manager

Plato’s Closet
02.2017 - 08.2019

Administrator

Restoring Our Community Strength
04.2015 - 03.2016

High School Diploma - undefined

Westlake High School

Bachelor's Degree - Communications

University of Phoenix

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