Scott Thomas
Rockmart,GA
Summary
With a proven track record at Assured Comfort Heating & Cooling, I excel in client relationship development and technical knowledge. Demonstrated success in enhancing customer satisfaction and efficiency, I bring a goal-oriented mindset and exceptional communication skills to every project, driving continuous improvement and strategic planning in fast-paced environments. High-achieving Comfort Advisor with proven sales background and demonstrated success in exceeding quotas. Builds immediate connections with customers and employs consultative techniques to achieve consistent sales. Highly knowledgeable about HVAC systems, products and services options. Ambitious Job Title accomplished in surpassing targets. Expert in building connections with customers for maximum acquisition and retention. Delivers above-average revenue consistently. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2024
2024
years of professional experience
Work History
Comfort Advisor
Assured Comfort Heating & Cooling
Senior Service Technician
Assured Comfort Heating & Cooling
06.2018 - 02.2024
- Adhered to company safety protocols, reducing the risk of accidents or injury during service visits.
- Stayed current on industry trends and technological advancements through continuous professional development efforts.
- Enhanced customer satisfaction with thorough inspections and quality repair work.
- Implemented preventative maintenance programs to minimize equipment failures and extend device lifespan.
- Prioritized workload efficiently by assessing urgency levels associated with each call, resulting in an improved response time for critical issues.
- Reduced downtime of service calls by quickly diagnosing and resolving technical issues.
- Applied knowledge of various manufacturers'' equipment in order to provide accurate diagnoses and effective solutions tailored to specific devices.
- Improved equipment efficiency by performing regular maintenance tasks and timely repairs.
- Delivered exceptional customer support through clear communication, active listening skills, empathy when addressing concerns.
- Upheld high standards of professionalism, punctuality, and integrity in all interactions with clients and colleagues alike.
Service Technician
Air Conditioning Experts
05.2000 - 06.2018
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
Installer Manager
Air Conditioning Experts
05.2000 - 05.2018
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete systems at new residential and business construction sites.
- Enhanced customer satisfaction by providing timely and accurate installations.
- Implemented quality control measures during installations, ensuring that each project met or exceeded client expectations and regulatory standards.
- Collaborated with team members to ensure smooth workflow and successful project completion.
- Maintained a safe work environment by strictly adhering to safety protocols and guidelines.
- Addressed client concerns professionally, demonstrating a commitment to excellent customer service throughout the installation process.
- Calculated materials and time needed for each job.
- Conducted thorough pre-installation assessments to identify potential issues and develop solutions in advance.
- Managed inventory effectively, ensuring all necessary supplies were on hand for each project without excess waste or stockpiling materials.
- Ensured high-quality results by consistently following manufacturer specifications during installations.
- Improved installation efficiency by streamlining processes and utilizing time-saving techniques.
- Reduced callbacks by thoroughly testing installed equipment for proper functionality before leaving the job site.
- Expedited installation times with efficient scheduling and coordination of resources.
- Completed troubleshooting of malfunctions and diagnosed issues.
- Trained new installers on best practices and company procedures, fostering a collaborative learning environment that strengthened overall team performance.
- Troubleshot complex installation issues, leveraging problem-solving skills to devise effective solutions promptly.
- Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
Education
Nate Certification -
EPA. Universal Certification -
High School Diploma -
Skills
- Client Relationship Building
- Goal-oriented mindset
- Sales Proposals
- Technical knowledge
- Client Relationship Development
- Rewards Program
- Upselling strategies
- Performance Tracking
- Service Contract Sales
- System Specifications
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Listening Skills
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Team Leadership
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Customer Relations
- Team building
- Self Motivation
- Product Knowledge
- Product and service knowledge
- Professionalism
- Interpersonal Communication
- Strategic Planning
- Continuous Improvement
Timeline
Senior Service Technician - Assured Comfort Heating & Cooling
06.2018 - 02.2024
Service Technician - Air Conditioning Experts
05.2000 - 06.2018
Installer Manager - Air Conditioning Experts
05.2000 - 05.2018
Comfort Advisor - Assured Comfort Heating & Cooling
Mingledorffs - Nate Certification,
Mingledorffs - EPA. Universal Certification ,
Hollywood Hills Florida - High School Diploma,
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