Scott Thompson
Altoona,PA
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs.
Diligent trainer and mentor with exceptional management abilities and results-driven approach. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
15
15
years of professional experience
Work History
Manager
CRH Catering Co., Inc.
04.2024 - Current
- Assist Regional Manager in day to day operations
- Assist Harrisburg and Altoona General Managers in day to day operations
- Implement new procedures
General Manager
CRH Catering Co., Inc.
07.2022 - 03.2024
- Merge Danville and Lynchburg locations into one branch.
- Bring branch into current standards for vending.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Varsity Assistant Coach
Glendale High School
05.2021 - 07.2022
- Collaborated with head coach to determine player lineups and positioning.
- Ran effective practice drills to increase endurance and boost skills in athletes.
- Facilitated strong relationships among players, coaches, parents, and school administration to foster a positive athletic environment.
- Contributed to winning seasons by working closely with head coach on devising game strategies and adjusting them as necessary throughout each match or competition.
- Worked closely with athletes one-on-one to help improve game-related skills.
- Provided feedback on athlete performances during practices/games which led to noticeable improvements in their skills over time.
General Manager
CRH Catering Co., Inc.
09.2019 - 07.2022
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Warehouse, Utility, Mechanic, Warehouse/ Route Supervisor
CRH Catering Co., Inc.
10.2014 - 09.2019
- Ensured strict adherence to industry guidelines governing utilities usage within manufacturing environments while maintaining a focus on sustainability practices.
- Communicated with customers to address identified issues and provide updates on repairs.
- Trained other personnel in proper maintenance and repair of utility systems.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Contributed to a positive work environment through effective communication and collaboration with colleagues across various departments.
- Assisted in training new hires on company procedures, safety guidelines, and job-specific tasks to ensure a consistent level of service quality across the workforce.
- Researched and implemented new technologies and equipment.
Cashier / Sales Associate
Home Depot
01.2010 - 10.2014
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Addressed customer needs and made product recommendations to increase sales.
- Built relationships with customers to encourage repeat business.
- Performed cash, card, and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Assisted customers with returns, refunds and resolving transaction issues.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Worked with floor team and managers to meet wide range of customer needs.
Education
Bachelor of Business - Marketing / Management
St. Francis University
Loretto, PASkills
- Leadership
- Microsoft office
- Organizational skills
- Supervising experience
- Time management
- Cash handling
- Customer service
- Sales
- Microsoft excel
- Computer skills
- Communication skills
- Interviewing
- Inventory control
- Cashiering
- Computer literacy
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Strategic Planning
- Operations Management
- Project Management
- Staff Development
- Performance Management
- Schedule Preparation
- Policy Implementation
- Workforce Management
- Performance Evaluations
- Budget Control
- Expense Tracking
- Computer Skills
Timeline
Manager
CRH Catering Co., Inc.
04.2024 - Current
General Manager
CRH Catering Co., Inc.
07.2022 - 03.2024
Varsity Assistant Coach
Glendale High School
05.2021 - 07.2022
General Manager
CRH Catering Co., Inc.
09.2019 - 07.2022
Warehouse, Utility, Mechanic, Warehouse/ Route Supervisor
CRH Catering Co., Inc.
10.2014 - 09.2019
Cashier / Sales Associate
Home Depot
01.2010 - 10.2014
Bachelor of Business - Marketing / Management
St. Francis University
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