Summary
Overview
Work History
Education
Skills
Timeline
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Scott Thompson

Georgetown,KY

Summary

Customer focused, accomplished product management professional, offering over 13 years of Project Manager / Product Owner experience in software and two degrees, an MBA and BS in computer sciences, seeking opportunities to lead projects, products, or teams as a product / project manager or product owner. I have an extensive technical background, including Software, Cloud software (SaaS and PaaS), Data, AI, and / or ML environments. In project management roles, I have demonstrated skills as a gifted communicator and collaborator who is incredibly organized, agile, flexible, technical, and data driven. I believe in working as a strong agile leader by showing a bias toward action and making decisions that allow forward progressing toward prioritized goals.

Overview

15
15
years of professional experience

Work History

Cloud Project Manager / Analytics Project Lead

Lexmark
11.2019 - Current
  • Created roadmaps, derived plans, and executed plans by coordinating priorities across teams and management, to successfully complete a cross area corporate initiative project to reduce the login methods for Lexmark Portals. The OKR driven project reduced 85% of the login types for customers on these portals
  • Operationalized data for multiple departments, including development, marketing, sales, and management. Provided insights, visuals, and themes, leading to a significant reduction (~70%) in resolution time.
  • Served as a Data Subject Matter Expert (SME) for all LCS cloud data structures, including aggregate customer information.
  • Created vision, roadmap, plans, and stories for aggregate customer analytic system in Lexmark Cloud (SaaS)
  • Developed KPIs for measuring cost and success
  • Crafted user stories to guide development teams in Azure DevOps (like Jira) and Rally, aligning with the overall vision.
  • Worked with SAFE process teams, data, and scrum teams, developing stories and aiding RTE, Portfolio managers, product managers by creating data and applying analytic methods for constant improvement (Applying Kaizen product management)
  • Built and managed ad-hoc team to create custom data pipelines for Lexmark Cloud Services (SaaS / PaaS) platform and products consisting of data flows over 5 domains, across 25 Postgres databases in a cloud environment that refreshed data on a regular 12/24-hour basis.
  • Regularly delivered insights, tools, expertise, analytics themes, and report apps (PowerBI / Dax) to the business, support, management, and various operations teams, leading to data driven decisions, and significant, stress and stability efficiency using historical information for 300,000 devices, 350+ million printed pages, and 100,000 users.
  • Led a sub-project that included aligning 24,000 service user credentials to proper tenant and verifying and correcting overall data for those users, as well as providing information and tooling to the support teams including customers success and Dev Ops.

Project Manager - Customer Success/ Analytics

Lexmark
09.2014 - 11.2019
  • Worked with stakeholders and customers to gather, prioritize, and deliver requirements, starting from a vision to requirements that teams can release and support.
  • Managed customer communication, and expectations with regards to over 200 technical issues including direct person to person interactions, email, and notes within incident tracking systems.
  • Delivered 200+ of customer incident resolutions by driving cross functional / multi geography teams to isolate and identify fixes for customer problems.
  • Led project to reduce Worldwide internal print cost by 50%, educating and supporting conversion teams worldwide.
  • Led project for conversion of Lexmark premises print to cloud print infrastructure for over 150 offices and ~10,000 Users, leading to a 100% physical server cost reduction.
  • Global project manager, responsible for definition and execution of global print strategy

Product Manager / Product Owner

Lexmark
07.2009 - 09.2014
  • Developed roadmap, stories schedule, and release plan for delivery and the overall strategic direction for an enterprise platform - (Lexmark Document Distributor) Delivered over 100 of internal / external features over 20+ full release cycles which included coordinating with teams through delivery, and support
  • Led 6 geographic dispersed teams, 3 in the US and 3 offshore, owning a backlog consisting of epics and features.
  • Worked with stakeholders and customers to gather, prioritize, and deliver requirements, starting from a product vision to requirements that teams can release and support.
  • Defined expectations, timeline and features then communicated to stakeholders and customers.
  • Coordinated over 100 of one-off / point releases for customer issues or small requests.

Education

MBA - Leadership / Management

University of Kentucky
Lexington, KY
05.2007

Bachelor of Science - Computer Science

University of Kentucky
Lexington, KY
12.2000

Skills

  • Superior analytical skills
  • Excellent Communication Skills
  • Active Collaborator
  • Agile Product Management
  • Data Transformation
  • Systems integration
  • API use
  • MS Power BI
  • SAFE
  • Scrum
  • Kanban
  • Rally
  • SQL
  • Learning Python
  • Azure
  • Azure Dev Ops (Similar to Jira)
  • Rally (Product Mgmt tool Similar to Jira)
  • Requirements analysis
  • Feature prioritization
  • SaaS
  • Dax
  • Strategic Planning
  • Schedule Management
  • Project Management
  • Technical Troubleshooting
  • Resource Coordination
  • Sprint Planning

Timeline

Cloud Project Manager / Analytics Project Lead

Lexmark
11.2019 - Current

Project Manager - Customer Success/ Analytics

Lexmark
09.2014 - 11.2019

Product Manager / Product Owner

Lexmark
07.2009 - 09.2014

MBA - Leadership / Management

University of Kentucky

Bachelor of Science - Computer Science

University of Kentucky

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Scott Thompson