Scott Tidd
New Limerick ,ME
Summary
Dependable professional with years of Managerial and Government Contract experience with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Corridor Specialist
SD Solutions
Houlton, ME
12.2023 - 10.2024
- Assists COR with daily oversight Regional Preventative Maintenance Contract
- Create and update Excel spreadsheets detailing current and previous years preventative & corrective maintenance and operations budgets
- Lead weekly calls with PM contractor
- Perform monthly reviews on completed PMs in the Northeast Corridor from Maine to Michigan
- Assist in monthly invoice reviews
- Prepare statements of work and Independent government cost estimates for future task orders and intermediate repair orders.
- Prepared all needed documentation for upcoming OPS contracts across Northeast Corridor
- Track current and past corrective maintenance repairs in Northeast Corridor for both Border Patrol and Air & Marine
- Monitor PM contracts and operation contracts to ensure each contract is awarded on time
- Tririga/SAP/RS Means and Maximo trained
- Interact with customers via telephone and e-mail.
- Exercise critical thinking and problem-solving skills in urgent situations.
- Utilize effective research, extensive study and active questioning skills for minor and major repairs
- Maintain positive working relationship with fellow staff and management.
- Daily use of Excel to track OPS and PM Contract budget
- Organize client meetings to provide project updates.
- Utilize document management system to organize company files, keeping up-to-date and easily accessible data.
- Monitor operations and reviewed records and metrics to understand company performance.
Store Manager
Ware Butler
West Enfield, ME
09.2023 - 12.2023
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Managed 17 employees at my location
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Updated and maintained store signage and displays.
- Developed good relationships with vendors
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Corridor Specialist
Avantus Federal
Houlton, ME
11.2020 - 08.2023
- Assists COR with daily oversight Regional Preventative Maintenance Contract
- Create and update Excel spreadsheets detailing current and previous years preventative & corrective maintenance and operations budgets
- Lead weekly calls with PM contractor
- Perform monthly reviews on completed PMs in the Northeast Corridor from Maine to Michigan
- Assist in monthly invoice reviews
- Prepare statements of work and Independent government cost estimates for future task orders and intermediate repair orders.
- Prepared all needed documentation for upcoming OPS contracts across Northeast Corridor
- Track current and past corrective maintenance repairs in Northeast Corridor for both Border Patrol and Air & Marine
- Monitor PM contracts and operation contracts to ensure each contract is awarded on time
- Tririga/SAP/RS Means and Maximo trained
- Interact with customers via telephone and e-mail.
- Exercise critical thinking and problem-solving skills in urgent situations.
- Utilize effective research, extensive study and active questioning skills for minor and major repairs
- Maintain positive working relationship with fellow staff and management.
- Daily use of Excel to track OPS and PM Contract budget
- Organize client meetings to provide project updates.
- Utilize document management system to organize company files, keeping up-to-date and easily accessible data.
- Monitor operations and reviewed records and metrics to understand company performance.
Retail Store Manager
S.W Collins CO
Houlton, ME
01.2017 - 10.2020
- Organized and updated schedules to optimize coverage for expected customer demands.
- Review, validate and recommend action for work requests in respective area of responsibility
- Participate in weekly status meetings (draft agendas, notes, action items for follow up, etc.) 3-4 times per month
- Created many customer relationships with top contractors to ensure their projects/materials arrived on time and in full
- Coordinate with other store managers to execute direct procurements
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Prepared and submitted nightly bank deposits.
- Oversaw daily functions, including inventory management, display merchandising and purchasing operations.
- Created engaging merchandise presentations to motivate impulse purchases.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
- Supervised cash drawer balances and deposits of store receipts.
- Assist with the management of documentation, approvals and execution of major and minor repairs
- Managed daily operations, including purchasing, inventory control, merchandising and product distribution.
- Displayed merchandise for upcoming sales in visually appealing way.
- Oversaw disciplinary actions.
- Serve as liaison with other managers for their specific needs to identify and address requirements
- Wrote and submitted reports.
- Assist with operational oversight
- Directed and supervised staff performance.
- Opened and closed store 5-6 times per week by balancing cash drawers, preparing daily deposits.
- Reviewed register count and bank deposits for proper amounts of currency.
- Interviewed and hired team members which demonstrated dedication and added value to team.
- Assigned 18-20 employees to specific duties to best meet needs of store.
- Achieved sales goals and business objectives by motivating staff and promoting excellent customer service.
- Evaluated employee performance.
- Used Point of Sale register system to complete transactions.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
- Managed 18-20 employees.
- Created weekly schedules for employees.
- Instructed staff on procedures for handling difficult transactions.
- Counted and balanced registers.
- Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
- Created excellent customer shopping experience to cultivate customer loyalty and retention.
Contractor Sales/Assistant Store Manager
SW Collins Co.
Houlton, ME
03.2013 - 01.2017
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Maintained organized store, responded to customer complaints and answered questions quickly.
- Processed credit and debit card payments and returned proper change for cash purchases.
- Built proactive and productive relationships with vendors and business agents.
- Mentored team on effective upselling and cross-selling techniques.
- Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
- Coached and developed store associates through formal and informal interactions.
- Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
- Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
Manager
Aroostook Door & Window
Presque Isle, ME
07.2003 - 03.2013
- Decreased costs significantly by negotiating with vendors and suppliers for better prices.
- Greeted and encouraged feedback from customers, using feedback to implement positive changes within store.
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Carpenter
The Light House/Dave Tidd Construction
Houlton, ME
07.1994 - 07.2003
- Anchored and braced forms and other structures in place to complete precise joining and high-quality work.
- Built new residential structure on previously poured foundation.
- Installed new Door&Window systems and performed general maintenance.
- Cut timber, panels and other wooden materials according to measured dimensions.
- Safely operated power saws, planers, jointers, routers and pneumatic equipment without accident.
- Examined buildings and project specifications to determine measurements and dimensions.
- Shaped materials to exact measurements for job requirements using hand tools and power equipment.
- Safely used band, circular, jig, reciprocating, chop and compound miter saws.
- Framed new construction of single-family homes and townhomes.
- Installed floor joists, trusses and rafters.
- Installed cabinets, base cabinets and crown molding.
- Operated terrain telescoping forklift, backhoe, skid steer and tractor.
Education
Some College (No Degree) - Business
Westbrook College
Portland, MESkills
- Proficient in preparing Statements of Work for the US Customs Border Protection
- Trained in RS Means and able to estimate future projects and preparing Independent Government Cost Estimates
- Trained in SAP and prepares over 30 Operation Contracts for future years
- Monthly Preventative Maintenance reviews of over 2000 Work orders per month
- Customer service focus
- Problem solving strength
- Vendor relationships
- Highly motivated
- Friendly and outgoing
- Proficient in Microsoft Office tools: Excel, Project, Word and PowerPoint
- Share Point knowledge
- Purchasing and planning
- Ability to be resourceful and take initiative without everyday tasking from client/supervisor
- Customer retention
- Project Management
- Maintenance Management
- General construction knowledge
- Strong analytical and communication skills
- Valid Maine driver's license
- Financial Management
- Contract Management
- HVAC systems
- Knowledge and execution of preventive maintenance processes
- Ability to clearly and effectively communicate
- Business operations
- Knowledge of basic trades (electricity, carpentry, plumbing, painting, concrete work, appliance repair, building operational requirements, etc)
- Mechanical Knowledge
- Supervision
- Great computer skills
- Experience in leadership
- Decision-making
- Organizational skills
- Troubleshooting
- Reliable & trustworthy
Accomplishments
- Have current BI when hired by CBP in November 2020
- Covid 19 Vaccination and booster in 2021&2022
- Well trained at assisting General Contractors with project managing to ensure proper completion dates in previous employment
- Promoted to Store Manager after 24 months in the Assistant Manager position.
- Filled all roles including Sales, Receiver, Delivery driver, Dispatcher, Office manager fill in (cash ups), Assistant manager and Store manager.
Certification
Forklift Certified (Trainer)
Hobbies
Woodworking- Building furniture, outdoor games, signs& crafts and wood turning (Current President of Northern Maine Woodturners)
General Maintenance, OHDs, Window/Door systems, plumbing and heating DIY
Timeline
Corridor Specialist
SD Solutions
12.2023 - 10.2024
Store Manager
Ware Butler
09.2023 - 12.2023
Corridor Specialist
Avantus Federal
11.2020 - 08.2023
Retail Store Manager
S.W Collins CO
01.2017 - 10.2020
Contractor Sales/Assistant Store Manager
SW Collins Co.
03.2013 - 01.2017
Manager
Aroostook Door & Window
07.2003 - 03.2013
Carpenter
The Light House/Dave Tidd Construction
07.1994 - 07.2003
Some College (No Degree) - Business
Westbrook College
Forklift Certified (Trainer)
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