AParticipated in community events, strengthening store's local engagement and reputation.
Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Assisted with inventory counts and stocking of merchandise.
Assisted customers in selecting merchandise best suited to needs.
Participated in community events, strengthening store's local engagement and reputation.
Acc Manager
Walmart
08.2020 - 03.2025
Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Assisted with inventory counts and stocking of merchandise.
Trained new team members by relaying information on company procedures and safety requirements.
Assisted customers in selecting merchandise best suited to needs.
Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
Monitored and verified merchandise for proper prices and labels.
Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
Increased sales through effective product placements and persuasive communication skills.
Developed marketing materials to promote in-store events and special promotions.
Reduced wait times for customers by implementing more efficient checkout process.
Enhanced store security measures, reducing incidents of theft and loss.
Boosted team morale and productivity with recognition programs and constructive feedback.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Evaluated customer needs and feedback to drive product and service improvements.
Frequently inspected production area to verify proper equipment operation.
Gathered, organized and input information into digital database.
Observed packing operations to verify conformance to specifications.
Developed effective improvement plans in alignment with goals and specifications.
Conducted regular reviews of operations and identified areas for improvement.
Educated staff on organizational mission and goals to help employees achieve success.
Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Collected, arranged, and input information into database system.
Helped meet changing demands by recommending improvements to business systems or procedures.
Devised and implemented processes and procedures to streamline operations.
Generated reports detailing findings and recommendations.
Supported creation of detailed, technical financial models to value potential acquisition targets.
Evaluated staff performance and provided coaching to address inefficiencies.
Created and managed project plans, timelines and budgets.
Maintained database systems to track and analyze operational data.
Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Kept work areas clean, organized, and safe to promote efficiency and team safety.
Learned all required tasks quickly to maximize performance.
Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Contributed to team success by completing jobs quickly and accurately.
Developed strong cooperative relationships with coworkers and managers.
Maintained productive, efficient approach to all tasks.
Developed strong customer service and product knowledge skills to enhance individual and team performance.
Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Addressed and resolved customer complaints in polite and professional manner.
Worked different stations to provide optimal coverage and meet production goals.
Operated register to process payments and collect cash payment for order totals.
Assisted in inventory management to prevent stock shortages and overages.
Streamlined workflow for increased efficiency, introducing digital tool for task management.
Conducted product demonstrations, enhancing customer engagement and interest.
Ensured compliance with health and safety regulations, conducting regular checks and staff training.
Improved customer satisfaction by quickly helping each person find desired items.
Fostered positive work environment, leading by example and offering support to team members as needed.
Supported new staff through comprehensive onboarding process, ensuring smooth transition into their roles.
Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
Achieved high level of customer service with thorough product knowledge and attentive assistance.
Contributed to store's online presence by updating website and social media platforms with current promotions.
Coordinated with suppliers to ensure timely delivery of products and resolve any discrepancies.
Enhanced team collaboration by organizing weekly meetings to discuss project progress and address any challenges.
Participated in community events, strengthening store's local engagement and reputation.
Analyzed sales data to identify trends and areas for improvement, suggesting actionable strategies.
Facilitated team training sessions, improving overall performance and knowledge of best practices.
Support Manager
Walmart
04.2020 - 01.2021
Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Assisted with inventory counts and stocking of merchandise.
Trained new team members by relaying information on company procedures and safety requirements.
Assisted customers in selecting merchandise best suited to needs.
Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
Monitored and verified merchandise for proper prices and labels.
Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
Increased sales through effective product placements and persuasive communication skills.
Developed marketing materials to promote in-store events and special promotions.
Reduced wait times for customers by implementing more efficient checkout process.
Enhanced store security measures, reducing incidents of theft and loss.
Boosted team morale and productivity with recognition programs and constructive feedback.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Evaluated customer needs and feedback to drive product and service improvements.
Frequently inspected production area to verify proper equipment operation.
Gathered, organized and input information into digital database.
Observed packing operations to verify conformance to specifications.
Developed effective improvement plans in alignment with goals and specifications.
Conducted regular reviews of operations and identified areas for improvement.
Educated staff on organizational mission and goals to help employees achieve success.
Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Collected, arranged, and input information into database system.
Helped meet changing demands by recommending improvements to business systems or procedures.
Devised and implemented processes and procedures to streamline operations.
Generated reports detailing findings and recommendations.
Supported creation of detailed, technical financial models to value potential acquisition targets.
Evaluated staff performance and provided coaching to address inefficiencies.
Created and managed project plans, timelines and budgets.
Maintained database systems to track and analyze operational data.
Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Kept work areas clean, organized, and safe to promote efficiency and team safety.
Learned all required tasks quickly to maximize performance.
Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Contributed to team success by completing jobs quickly and accurately.
Developed strong cooperative relationships with coworkers and managers.
Maintained productive, efficient approach to all tasks.
Developed strong customer service and product knowledge skills to enhance individual and team performance.
Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Addressed and resolved customer complaints in polite and professional manner.
Worked different stations to provide optimal coverage and meet production goals.
Operated register to process payments and collect cash payment for order totals.
Assisted in inventory management to prevent stock shortages and overages.
Streamlined workflow for increased efficiency, introducing digital tool for task management.
Conducted product demonstrations, enhancing customer engagement and interest.
Ensured compliance with health and safety regulations, conducting regular checks and staff training.
Improved customer satisfaction by quickly helping each person find desired items.
Fostered positive work environment, leading by example and offering support to team members as needed.
Supported new staff through comprehensive onboarding process, ensuring smooth transition into their roles.
Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
Achieved high level of customer service with thorough product knowledge and attentive assistance.
Contributed to store's online presence by updating website and social media platforms with current promotions.
Coordinated with suppliers to ensure timely delivery of products and resolve any discrepancies.
Enhanced team collaboration by organizing weekly meetings to discuss project progress and address any challenges.
Analyzed sales data to identify trends and areas for improvement, suggesting actionable strategies.
Facilitated team training sessions, improving overall performance and knowledge of best practices.
Sales Associate
Renaissance Hotel & Spa At The Convention Center
01.2008 - 06.2013
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Provided positive first impressions to welcome existing, new, and potential customers.
Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
Coordinated sales promotions and events to drive store traffic and increase sales volume.
Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Prepared merchandise for sales floor by pricing or tagging.
Listened to customer needs and desires to identify and recommend optimal products.
Created inviting environment for customers by maintaining store organization and cleanliness.
Solved customer challenges by offering relevant products and services.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Recommended complementary purchases to customers, increasing revenue.
Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
Educated clients on current promotional offerings and products using persuasive selling tactics.
Collaborated with team members to achieve monthly sales targets.
Answered customer questions about sizing, accessories, and merchandise care.
Engaged in friendly conversation with customer to better uncover individual needs.
Increased customer loyalty with personalized shopping experiences and attentive service.
Provided exceptional services and pleasant shopping experiences to retail customers.
Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Resolved customer complaints with patience and understanding, restoring customer confidence.
Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Wrapped, boxed and weighed bakery department products.
Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
Built customer loyalty and retention by delivering excellent shopping experiences.
Assessed customer needs and utilized suggestive selling techniques to drive sales.
Helped customers locate products and checked store system for merchandise at other sites.
Used in-store system to locate inventory and place special orders for customers.
Managed inventory to ensure product availability, contributing to uptick in sales.
Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
Led team meetings focused on sales techniques and product features, boosting overall team performance.
Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Monitored customers for signs of security concerns and escalated issues to management.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Engaged with customers to build rapport and loyalty.
Developed strong rapport with customers and created positive impression of business.
Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Prioritized helping customers over completing other routine tasks in store.
Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Engaged with customers to effectively build rapport and lasting relationships.
Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Summary
Dynamic and results-driven professional with extensive experience at Walmart, excelling in customer service and team leadership. Recognized for enhancing customer satisfaction through effective problem-solving and clear communication. Proven ability to streamline operations and foster collaboration, contributing to a positive work environment and achieving performance goals.
Overview
2026
2026
years of professional experience
Education
Associate Of Applied Business - Business Administration
Troy University
Troy, AL
06.2002
High School Diploma - English, Etc
South Central High School
Los Angeles, CA
05.1989
Skills
Customer service
Positive attitude
Teamwork and collaboration
Problem-solving
Clear communication
Attention to detail
Collaboration and teamwork
Following instructions
Cleaning
Flexible schedule
Leadership qualities
Workplace safety
Computer skills
Creativity and innovation
Organizing work stations
Goal setting and achievement
Product knowledge
Complex Problem-solving
Training and mentoring
Relationship building
Complaint resolution
Order preparation
Team building
Facility cleaning
Area and facility cleaning
Continuous development
Team leadership
Accomplishments
Awards,and plaques of recognition of super outstanding performance with the company.
Timeline
Acc Manager
Walmart
08.2020 - 03.2025
Support Manager
Walmart
04.2020 - 01.2021
Sales Associate
Renaissance Hotel & Spa At The Convention Center
01.2008 - 06.2013
Associate Of Applied Business - Business Administration
Medical Support Assistant at Department of Veterans Affairs Central Alabama Health Care SystemMedical Support Assistant at Department of Veterans Affairs Central Alabama Health Care System
