Scott Towner
La Pine,OR
Summary
I provide top-notch customer service and am also mechanically inclined. I enjoy problem solving and finding ways to be as efficient as possible to improve productivity. My management style is to lead by example and promote input and ideas from my team.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Bartender
Hilton/Newberry Hotel
08.2024 - 12.2024
- Stock alcohol, clean, make hotel guests feel at home while making them cocktails and food
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Bartender (Seasonal)
Caldera Springs/Lake House
05.2024 - 08.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
General Manager/Executive Chef
Odell Lake Resort
10.2023 - 05.2024
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Bartender/Chef
The Watering Hole
04.2022 - 09.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Maintenance Technician
Mountain Resort Properties
02.2019 - 03.2022
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Performed preventive maintenance and repairs on various types of equipment.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed safety protocols to minimize workplace accidents.
- Replaced worn or broken parts on machines and equipment.
Family Home Visitor
Central Oregon Intergovernmental Council
03.2012 - 10.2015
- Recruited families and built positive relationships with parents in order to support parenting roles.
- Provided crisis intervention when necessary, connecting families with appropriate supports and resources to address immediate needs.
- Advocated for family needs within the community, fostering a support network of resources and services tailored to individual circumstances.
- Conducted weekly home visits to assess conditions.
- Maintained a caseload of up to 20 families while adhering to strict visitation schedules set forth by funders or regulatory agencies.
Bartender/Manager
The Back Swing
06.2005 - 04.2012
- Served high customer volumes during special events, nights, and weekends.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Kept bar presentable and well-stocked to meet customer needs.
Finance Manager
WORLD OF WHEELS
06.2004 - 01.2011
- Developed strategic plans for day-to-day financial operations.
- Reviewed documentation and identified financial discrepancies where applicable.
- Streamlined month-end close process, reducing time spent on manual tasks and improving data accuracy.
- Processed invoices and contacted appropriate parties for timely payment receipt.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
Education
Bachelor's degree - Business Management
Portland State University
Portland, OR05.2003
Skills
- Strong multitasking
- Highly reliable
- Responsible alcohol service
- Team player attitude
- Complex Problem-solving
- Clear and effective communication
- Handling difficult customers
- Engaging personality
- Hospitality service expertise
- Cleanliness and hygiene
- Service-oriented mindset
- Customer service expertise
- Professional appearance
Certification
- Bartender License
- OLCC Service Permit
- July2023 to July2028
- Food Handler Certification
Timeline
Bartender
Hilton/Newberry Hotel
08.2024 - 12.2024
Bartender (Seasonal)
Caldera Springs/Lake House
05.2024 - 08.2024
General Manager/Executive Chef
Odell Lake Resort
10.2023 - 05.2024
Bartender/Chef
The Watering Hole
04.2022 - 09.2023
Maintenance Technician
Mountain Resort Properties
02.2019 - 03.2022
Family Home Visitor
Central Oregon Intergovernmental Council
03.2012 - 10.2015
Bartender/Manager
The Back Swing
06.2005 - 04.2012
Finance Manager
WORLD OF WHEELS
06.2004 - 01.2011
Bachelor's degree - Business Management
Portland State University
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