Scott Turner
Morgan Hill,CA
Summary
Highly competent Showroom Manager with vast experience in managing all aspects of showroom operations. Strengths include exceptional leadership, inventory control, and customer service skills. Contributed to improvements in sales performance and client satisfaction in previous roles. Demonstrates solid product knowledge and ability to train staff effectively for optimal performance.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Showroom Manager
CR Marble & Granite
Santa Clara, CA
03.2018 - 05.2024
- Oversaw daily operations of showroom, including staff scheduling and inventory management.
- Provided exceptional customer service by responding to inquiries and resolving issues in a timely manner.
- Managed showroom budgeting and forecasting activities for optimal financial performance.
- Conducted regular staff meetings to discuss operational updates and improvements.
- Supported staff and mentored in selling techniques and methods, helping team to exceed sales goals.
- Developed and planned successful business initiatives to drive overall sales.
- Coordinated showroom creation and setup products for retail sales.
- Resolved customer inquiries and complaints requiring management-level escalation.
Store Manager
Towne Tile & Stone
Campbell, CA
06.2002 - 04.2018
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Implemented efficient systems for tracking stock movement.
- Performed regular price checks to ensure competitive pricing.
- Assessed operational efficiency of the store's departments.
- Identified opportunities for cost savings through waste reduction initiatives.
- Prepared monthly reports on sales figures, expenses, profits.
- Developed relationships with suppliers to negotiate better prices.
- Planned special promotions or discounts based on market trends.
- Trained and mentored associates to teach daily tasks and procedures.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Kept showroom clean and maintained neat, orderly product displays to deliver professional appearance to guests.
- Supported staff and mentored in selling techniques and methods, helping team to exceed sales goals.
- Maximized merchandising efforts by using displays, controlling signage and properly arranging sales floor and products.
- Coordinated showroom creation and setup products for retail sales.
- Analyzed business performance data and forecasted business results for upper management.
Customer Service Representative
Bedrosians Tile & Stone
San Jose, CA
02.1998 - 04.2002
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Education
Advanced Firefighting And Paramedic - Fire Science
United States Navy
USS Belleau Wood LHA-303-1995
Some College (No Degree) - Nursing
De Anza College
Cupertino, CASkills
- Interpersonal and written communication
- Brand Awareness
- Purchase Orders
- Client rapport
- Distribution Management
- Corporate standards
- Merchandising selection
- Showroom displays
- Client Relationships
- Budgeting and finance
- Business Development
- Staff Management
- Revenue Forecasting
- Process Improvement
- Interpersonal Relations
- Interpersonal Skills
- Employee Training
- Vendor Management
- Managing Operations and Efficiency
- Team building
- Negotiation
- Task Delegation
- Customer Relationship Management
Certification
- Schluter Systems
- Slab template layout
- Slab and Tile Estimator
- Quartz slab handling
- Porcelain slab handling
Timeline
Showroom Manager
CR Marble & Granite
03.2018 - 05.2024
Store Manager
Towne Tile & Stone
06.2002 - 04.2018
Customer Service Representative
Bedrosians Tile & Stone
02.1998 - 04.2002
Advanced Firefighting And Paramedic - Fire Science
United States Navy
Some College (No Degree) - Nursing
De Anza College
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