Scott Underbrink
San Antonio,TX
Summary
Professional technician with comprehensive experience in field operations and maintenance. Known for strong technical skills, problem-solving abilities, and effective team collaboration. Proven track record of adapting to evolving project needs and consistently delivering high-quality results. Skilled in diagnostic procedures, equipment repairs, and safety protocols. Reliable and resourceful, ensuring optimal performance and client satisfaction.
Professional in field operations with solid foundation in managing field teams and optimizing performance. Notable for effectively troubleshooting technical issues and ensuring project completion within deadlines. Renowned for collaborative team efforts and adaptability to evolving project requirements. Knowledgeable in telecommunications infrastructure. Highly adaptable with keen ability to learn and apply new skills in diverse settings. Proactive and goal-oriented with excellent time management skills.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Lead Field Technician
Aerior Ltd
10.2015 - Current
- Enhanced network performance by conducting routine maintenance and troubleshooting on cellular equipment.
- Developed a strong rapport with clients, addressing their concerns promptly while providing exceptional service quality throughout engagements.
- Reduced downtime for clients by efficiently diagnosing and repairing cellular modules and nodes.
- Continuously upgraded skills in cutting-edge diagnostic tools and software applications used within the industry.
- Built and installed sites per customer specifications and maintained safe work environment daily.
- Achieved high levels of customer satisfaction by consistently delivering high-quality work and adhering to project deadlines.
- Implemented quality control measures, ensuring that field work met or exceeded industry standards and regulations.
- Trained junior technicians, enhancing their skills and knowledge to contribute effectively to the team''s success.
- Removed components and completed repairs or installed new replacements.
- Completed required documentation such as work-completed reports, timesheets and quality assessments via handwritten forms or business system input screens.
- Worked with diverse types of weather and ground conditions.
- Managed maintenance activities, supervised staff, and inspected equipment.
- Contributed to a positive work environment by sharing knowledge, expertise, and best practices with fellow technicians.
- Traveled extensively to different job sites.
Computer Technician
Image Cinema
05.2012 - 08.2015
- Configured email programs
- Made phone calls on a daily basis to advertise merchandise
- Repaired broken equipment
- Go out of town for different events and restock inventory
- Managed inventory of props and backdrops, ensuring availability of diverse options for various event themes.
- Operated photo booths including setting up computer and assembling booth and arranging props, loading and unloading photo booth at venue and office
- Streamlined setup processes, consistently arriving early to ensure timely readiness for events.
- Sold lots of merchandise
- Strengthened brand reputation by providing exceptional on-site assistance to guests using the photo booth.
- Set up long term business contracts
- Improved booths qualities
- Linked computers to network and peripheral equipment.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Engaged customers by suggesting fun poses and interacting with guests in fun ways.
- Kept photo booths and props clean and neat before and during events.
- Verified working order of displays to maintain standards of excellence.
- Transported photo booths to venues and safely unloaded backdrops and props.
Warehouse Worker
Great Events
09.2012 - 07.2014
- Loading and unloading merchandise to/from vehicles
- Delivering merchandise to customers and also setting up, picking up merchandise and breaking down
- Physical strength, and a lot of endurance
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
Lifeguard/Swim Instructor
CITY OF CORPUS CHRISTI
05.2010 - 01.2012
- Watch over pedestrians
- Maintained a clean work space and dealt with waste disposal
- Taught kids/adults how to swim, Beginner to Advanced swimmers
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Upheld hygiene standards in pool and surrounding area.
- Had to be in very good physical shape to be a lifeguard
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Learned and maintained proficiency in first responder skills such as First Aid, Oxygen, and CPR to offer individuals in distress optimal support.
- Monitored safety of guests in and around swimming pool.
- Responded to emergency situations in a timely, efficient manner.
- Conducted regular training exercises to maintain high readiness for rescues and emergencies.
Education
High school or equivalent -
Richard King High School
Corpus Christi, TX01.2011
Skills
- Field service experience
- Network configuration
- Diagnostic skills
- Equipment installation
- Advanced troubleshooting
- Technical leadership
- Workplace safety
- Troubleshooting and diagnosis
- Time management
- Excellent communication
Certification
- CPR
- First Aid
- Oxygen
- Bloodborne Pathogens
- OSHA 30 (Construction Safety and Health)
- OSHA 10
- NWSA (TTT-1)
- Competent Rigger
- Competent Climber
- Competent Rescue
Personal Information
Authorized To Work: US
Timeline
Lead Field Technician
Aerior Ltd
10.2015 - Current
Warehouse Worker
Great Events
09.2012 - 07.2014
Computer Technician
Image Cinema
05.2012 - 08.2015
Lifeguard/Swim Instructor
CITY OF CORPUS CHRISTI
05.2010 - 01.2012
High school or equivalent -
Richard King High School
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